Job description

Job Title: Dynamics 365 CRM/CE Solution Architecture & Design Location: Chicago(Primary), Atlanta, Charlotte, NYC - 5 days week onsite Position Type: Full-time position Description: • Lead the technical design of D365 CE (Sales, Service) solutions aligned with business processes and transformation goals. • Define and implement scalable, secure, and extensible CRM architecture. • Ensure alignment with the Calandra End-State Architecture and integration with D365 F&O via Dual-write. • Platform Modernization & Customization • Oversee the migration from legacy CRM (AX 2009) to D365 CE for B2B and B2C operations. • Configure and customize D365 CE using Power Platform, plugins, workflows, and Power Automate. • Enable out-of-the-box features and extend capabilities using custom development where needed. • Integration & Data Flow • Design and implement integrations with: • Shopify, Espresa, Paymentech, SendGrid • Databricks Lakehouse for Pet Registry and Microchip Registry • Microsoft Dataverse and Customer Insights • Ensure real-time data synchronization and robust API-based integrations. • AI & Customer Experience Enablement • Support deployment of Microsoft Copilot for AI-powered customer interaction summaries and forecasting. • Enable data-driven insights through integration with Dataverse and Power BI. • Collaboration & Delivery Support • Work closely with enterprise architects, functional leads, and development teams to ensure cohesive delivery. • Provide technical leadership and mentorship to CRM developers and integration specialists. • Participate in code reviews, solution validation, and performance tuning. • Required Skills & Experience: • 10+ years of experience in CRM solution architecture and development, with 5+ years in Microsoft Dynamics 365 CE. Expertise in: • D365 Sales, Customer Service, Power Platform • Azure Integration Services, Dataverse, Dual-write • Plugin development, JavaScript, Power Automate, and custom connectors • Experience in large-scale CRM implementations and data migrations. • Strong understanding of enterprise integration patterns and cloud-native architecture. Preferred Qualifications: • Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert • Experience with Databricks, Microsoft Copilot, and Customer Insights • Familiarity with IPPD 365 or similar delivery frameworks • Expected Outcomes: • A robust, scalable, and integrated CRM platform supporting B2B and B2C operations • Seamless data flow and real-time synchronization across enterprise systems • AI-enabled customer engagement and data-driven decision-making • High-quality, maintainable technical solutions aligned with business goals"

Requirements