Job description

Subject Matter Expert in Commercial & Industrial IoT Systems System Health & Operational Oversight • Serve as the primary technical authority ensuring all IoT systems remain healthy, secure, and fully operational. • Validate the functionality and performance of third-party systems and dashboards without directly monitoring them. • Coordinate resolution efforts with internal teams and external vendors when issues are identified. • Maintain visibility into system status and ensure alignment with service level agreements (SLAs). Azure Enterprise Applications & SSO Optimization • Manage and optimize enterprise applications hosted on Microsoft Azure. • Enhance application performance, security, and integration across platforms. • Implement and refine Single Sign-On (SSO) solutions to streamline user access and improve security posture. Automation & Operational Efficiency • Design and deploy automation strategies to reduce manual tasks and improve system reliability. • Automate workflows for system health monitoring, lifecycle upgrades, and program management. • Improve resource utilization and minimize human error through intelligent automation. Smart Building Systems Management (Commercial & Industrial) • Oversee a wide range of smart building technologies and IoT-enabled systems used in commercial and industrial environments. • Ensure systems are optimized for performance, energy efficiency, and user experience. • Monitor occupancy, environmental conditions, and system usage through data validation and partner collaboration. • Collaborate with partners and vendors to implement and maintain integrated building solutions that align with operational goals. Technical Support & Issue Resolution • Provide Tier-level technical support in both pre- and post-implementation environments. • Troubleshoot and resolve system/device issues across global deployments. • Develop and maintain Knowledge Base Articles (KBAs), RACI charts, and workflow documentation. Lifecycle & Preventative Maintenance Coordination • Conduct technical assessments to evaluate system performance and compliance. • Recommend system improvements to enhance scalability and efficiency. • Coordinate with vendors and field teams to execute preventative maintenance and minimize downtime. Standards, Training & Documentation • Deliver technical presentations and training sessions to internal teams and stakeholders. • Create and maintain comprehensive documentation, including user guides and troubleshooting manuals. • Serve as the final approver for global knowledge base content, ensuring accuracy and consistency. Global Project Management • Lead global IoT projects from planning through execution, ensuring alignment with business objectives. • Coordinate cross-functional teams, manage budgets, and communicate with stakeholders. • Identify risks, implement mitigation strategies, and track performance metrics to ensure project success. • Clearly describe and create the project scope, including deliverables, boundaries, constraints, and assumption. • Develop, manage, and monitor project schedules to ensure tasks and milestones are completed on time. Required Qualifications: • Proven experience with Microsoft Azure and enterprise application management. • Strong understanding of SSO technologies and identity management. • In-depth knowledge of Azure DevOps for managing code repositories, pipelines, and deployment workflows. • Proficiency in Microsoft Power BI for data visualization, reporting, and operational insights. • Demonstrated success in implementing automation tools and strategies. • Hands-on experience with commercial and industrial smart building systems and IoT technologies. • Excellent troubleshooting skills and experience supporting global systems. • Strong communication and presentation skills, with the ability to train and mentor others. • Experience managing global projects, including budgeting, stakeholder engagement, and risk management. Salary Range $108,360.00 - $135,450.00 USD (Salary) • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors. Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including: • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only • Dental provided through Cigna (DPPO & DHMO options) • Nationwide Vision provided through VSP • Flexible Spending Account for Health & Dependent Care • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera • Corporate Wellness Program • Employee Assistance Program • Wellness Days • 401k Plan • Basic Life, Accidental Life, Supplemental Life Insurance • Short Term & Long Term Disability • Critical Illness, Critical Hospital, and Voluntary Accident Insurance • Tuition Reimbursement (available 6 months after start date, capped) • Paid Time Off (accrued and prorated, maximum of 120 hours annually) • Paid Holidays • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

Requirements