Job description

Job Title: Data Center L2 Support Engineer Location: North Carolina , USA (Hybrid: 50% Remote / 50% Onsite across multiple sites) Department: IT Infrastructure / Data Center Operations Reports To: Data Center Manager / IT Infrastructure Lead Employment Type: 1099 Independent Contractor – 1-Year Contract Travel Reimbursement: Mileage/travel charges will be reimbursed if work location is beyond a 40-mile radius from the engineer’s home base. Job Summary We are seeking a highly skilled and self-driven L2 Data Center Support Engineer for a 1099 independent contractor role (1-year contract). The position involves providing second-level IT infrastructure support across multiple data center sites in Charlotte,North carolina. The role is hybrid—requiring approximately 50% remote work and 50% onsite presence. The ideal candidate will have 5+ years of experience in data center operations, strong troubleshooting skills, and the flexibility to travel across Utah as needed. Key Responsibilities • Monitor, support, and maintain critical data center infrastructure using industry-standard tools. • Respond to and resolve Level 2 incidents, including hardware failures, networking issues, OS-level problems, and escalated service tickets. • Travel to various data center facilities across Utah for on-site troubleshooting, equipment installation, and maintenance. • Perform server deployments, patch management, and upgrades for Windows and Linux environments. • Maintain cabling, racking, power systems, and physical infrastructure. • Coordinate with L1 support, L3 engineers, and vendors as needed for escalations. • Maintain accurate records of system configurations, incidents, and hardware assets. • Adhere to ITIL-aligned procedures for change, incident, and problem management. • Participate in a rotational 24x7 on-call schedule. Required Skills and Qualifications • 5+ years of experience in data center or IT infrastructure support roles. • Strong understanding of server hardware platforms (Dell, HPE, Cisco UCS). • Solid grasp of basic networking concepts (IP, VLANs, DNS, DHCP). • Experience with both Windows Server and Linux (RHEL/Ubuntu/CentOS). • Familiarity with virtualization platforms such as VMware or Hyper-V. • Hands-on experience with monitoring tools (SolarWinds, DCIM, Zabbix). • Able to work independently and manage tasks across multiple sites. • Reliable transportation and valid driver’s license required for travel. • Ability to lift and handle physical infrastructure equipment as needed. Preferred Qualifications • Industry certifications (CompTIA Server+, CCNA, MCSA, VMware VCP). • Experience with scripting and automation (PowerShell, Bash, Python). • Knowledge of cloud environments (AWS, Azure). • Familiarity with ITSM platforms like ServiceNow, BMC Remedy. Additional Information • Contract Type: 1099 Independent Contractor • Contract Duration: 1 Year (with potential extension) • Work Schedule: Hybrid – 50% remote / 50% onsite • Travel Support: Mileage reimbursed for site visits beyond 40 miles of base location • Location: Various data center sites across Charlotte, USA

Requirements