Job description

Tier 2 Systems Administrator (MSP) Are you the go-to tech expert when no one else can crack the code? Do you thrive on solving complex IT issues, supporting end users with empathy, and keeping networks running like clockwork? A rapidly growing Managed Service Provider (MSP) is looking for a Tier 2 Systems Administrator to join our team of IT pros. We’re not just looking for technical chops—we want someone who’s adaptable, proactive, and fun to work with. If you’re tired of the same old IT roles and ready to be part of a company where your work (and your personality) actually matter, keep reading. What You’ll Do • Troubleshoot escalated system issues across servers, workstations, and networks (when Tier 1 taps out, you step in) • Provide support via phone, onsite visits, and remote sessions • Deploy and configure new hardware/software, including smooth-as-butter data migrations • Set up and manage Intune, MFA, and conditional access • Configure and troubleshoot DNS, DHCP, and Active Directory (including GPOs) • Maintain and monitor backups, resolve failures, and protect client data • Document all solutions, steps, and odd bugs to keep things transparent for clients and teammates • Participate in an on-call rotation to handle urgent after-hours issues • Support client environments across industries with professionalism, precision, and a great attitude What You Bring • 5+ years of hands-on IT experience, preferably in an MSP or fast-paced IT environment • Proficiency with Microsoft environments (Windows Server, Workstations, Active Directory, Group Policy, Intune) • Strong knowledge of cloud services like Microsoft 365, SharePoint migrations, and Azure AD • Solid experience with firewalls, networking (VLANs, VPNs), and endpoint security • Excellent troubleshooting and documentation skills • Strong communication skills—you know how to explain complex tech in simple, human terms • Ability to juggle multiple priorities while delivering top-notch client support • Valid driver’s license and reliable transportation (some client visits required) • Physical ability to lift and move up to 50 pounds when needed Why You’ll Love It Here • Hybrid schedule – a mix of remote and in-office flexibility • Tech-forward environment – work with the latest tools, not outdated legacy systems • Collaborative culture – your voice matters, your input is welcome, and your ideas drive change • Monthly team lunches – because good food fuels great teamwork • Casual, non-corporate vibe – brainstorm over coffee, not under fluorescent lights • Quarterly team-building events – from rooftop socials to game nights • Career growth – be part of a growing MSP where your future is full of possibility Sound like your kind of role? If you're ready to level up your IT career and join a team where your expertise is valued, your ideas are heard, and your impact is real—apply now.

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