Job description

Job Title: Microsoft Dynamics Solutions Architect Duration: 6 months (Contract W2) Location: Atlanta, GA (Hybrid, Candidate must be local) Key Skills: Microsoft Dynamics 365 Architecture & Customization, Power Platform Proficiency, System Integration & Data Migration, Technical Development Skills, Solution Design & Stakeholder Communication. Job Overview: A critical part of this effort is the effective use of a Customer Relationship Management (CRM) system that enables residents to report issues and request services efficiently. The client recently implemented a new CRM solution using Microsoft Dynamics 365 and is seeking a Microsoft Dynamics Solutions Architect to support the platform's design, implementation, integration, and ongoing optimization. The Solutions Architect will be a key technical leader responsible for ensuring the Microsoft Dynamics CRM platform aligns with the City’s business needs, integrates with other systems, and evolves to support improved service delivery. Key Responsibilities: Solution Design & Architecture • Collaborate with business and technical stakeholders to gather, analyze, and validate requirements. • Design scalable, robust end-to-end Dynamics 365 solutions that align with enterprise architecture. • Create architectural artifacts including diagrams, data models, and integration blueprints. • Develop and maintain documentation for architecture and design decisions. Implementation & Customization • Lead the configuration and customization of Dynamics 365 applications (Customer Service, Sales, etc.). • Develop custom plugins, workflows, Power Automate flows, and client-side scripts. • Ensure the seamless integration of Dynamics 365 with enterprise systems, including ERP, GIS, and 311 systems. • Oversee data migration planning and execution using supported tools and techniques. Project & Stakeholder Management • Partner with project managers to define project plans, milestones, and resource needs. • Monitor progress, identify risks, and ensure timely delivery of solutions. • Support UAT (User Acceptance Testing), end-user training, and post-deployment troubleshooting. • Provide clear, concise technical updates and presentations to stakeholders. Technical Leadership • Mentor developers and junior technical staff on best practices and architectural standards. • Stay current on Dynamics 365 releases and Microsoft Power Platform innovations. • Champion development governance, security, performance, and compliance standards. Client Engagement & Communication • Serve as the primary technical point of contact for internal stakeholders and external vendors. • Facilitate workshops and demos to showcase platform capabilities and gather feedback. • Build strong relationships with city departments to understand evolving needs. Qualifications: Education: • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. Experience: • 5 years of experience in Microsoft Dynamics 365 solution design and implementation. • Proven leadership in delivering complex CRM solutions in large-scale environments. • Experience working with public sector or municipal organizations is a plus. Technical Skills: • Advanced knowledge of Dynamics 365 CE (Customer Engagement) modules. • Strong proficiency in: • Dynamics 365 customization and configuration • Power Platform (Power Apps, Power BI, Power Automate) • Azure Integration Services • .NET, C#, JavaScript, and SQL • Familiarity with Microsoft Dataverse, Azure DevOps, and CI/CD practices. • Experience with data migration tools (KingswaySoft, Scribe, etc.) is a plus. Soft Skills: • Strong problem-solving and analytical skills. • Excellent verbal and written communication skills. • Effective collaboration and stakeholder engagement abilities. • Detail-oriented with excellent organizational and time management skills. Preferred Certifications: • Microsoft Certified: Dynamics 365 Fundamentals • Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate • Microsoft Certified: Power Platform Solution Architect Expert • Microsoft Certified: Power Platform App Maker Associate Work Environment: • Hybrid work schedule (minimum 2 days onsite in Atlanta may be required) • Occasional off-hours work for deployments or urgent support Email your resume to: usjobs@mavensoft.com To learn more about Mavensoft visit us online at http://www.mavensoft.com/

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