Job description

Job Description: The City of Atlanta is seeking a skilled Solutions Architect to support its recently implemented Microsoft Dynamics 365 Customer Relationship Management (CRM) system. This platform is essential in capturing, tracking, and resolving constituent service requests and city-related issues. The Solutions Architect will lead the design, implementation, integration, and optimization of Dynamics 365 solutions, ensuring they align with business needs and technology standards. This role is ideal for an experienced architect who thrives at the intersection of business process improvement and cutting-edge Microsoft technologies. Key Responsibilities: Solution Design and Architecture • Collaborate with business stakeholders to gather and translate requirements into technical specifications • Design scalable, secure, and efficient solutions using Microsoft Dynamics 365 • Develop architecture diagrams, data models, and integration strategies Implementation and Customization • Configure, tune, and optimize Dynamics 365 applications • Develop custom plugins, workflows, scripts, and integrations • Ensure smooth integration with other enterprise systems Project Management • Oversee project timelines, deliverables, and resources for CRM initiatives • Provide project updates, risk assessments, and mitigation strategies to stakeholders • Conduct solution testing, user training, and post-deployment support Technical Leadership • Provide mentorship and technical guidance to team members and developers • Advocate for Microsoft and CRM best practices in solution architecture • Stay current with Dynamics 365 and Power Platform enhancements and tools Client Engagement • Serve as the primary technical point of contact for internal stakeholders • Lead workshops, demos, and presentations on CRM capabilities • Build strong client relationships and ensure satisfaction through solution alignment Required Skills: • Deep expertise in Microsoft Dynamics 365 customization and configuration • Strong command of Microsoft Power Platform (PowerApps, Power BI, Power Automate) • Proficiency in Azure services, .NET, C#, JavaScript, and SQL • Familiarity with data migration methods and tools • Excellent communication, time management, and interpersonal skills • Strong analytical thinking and problem-solving capabilities Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field Experience: • Minimum 5 years of experience implementing and customizing Microsoft Dynamics 365 solutions • Proven success leading end-to-end Dynamics 365 projects • Experience across multiple Dynamics 365 modules such as Customer Service, Sales, Marketing, Finance, or Operations Preferred Certifications: • Microsoft Certified: Dynamics 365 Fundamentals • Microsoft Certified: Power Platform Solution Architect Expert • Microsoft Certified: Power Platform App Maker Associate • Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Job Type: Full-time Work Location: Hybrid – Atlanta, GA Job Types: Full-time, Contract Pay: $175,750.00 per year Work Location: Hybrid remote in Atlanta, GA 30303

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