Job description

Description: Hours of Work: Full-time, Monday-Friday, 8am-5pm CST Rate: $16.00/hr The Client Services Department acts an intermediary between clients and the organization. The primary function of the Client Services Representative is to build and maintain relationships with the organization's clients. The Client Services Representative will communicate with clients by phone and email on a daily basis and regularly interact with all other internal departments. Essential Duties and Responsibilities: • Actively build and maintain relationships with internal and external clients. • Daily phone and email communication with clients to discuss inventory, account flow and business procedures. • Work with clients and internal departments to correct process errors and inefficiencies. • Use organizations business model to apply appropriate solutions to client questions and concerns. • Review and verify data in multiple computer programs and databases. • Update client systems at direction of client. • Adhere to client requirements and values. • Adhere to HealthCare Business Services, Inc. Core Values and Strategic Anchors. Requirements: Required Knowledge, Skills and Abilities: • Possess the ability to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette. • Possess the ability to learn multiple client systems, computer applications, databases and workflow processes. • Possess creative thinking skills and the ability to problem solve to resolve issues. • Must be able to work as a team member and adapt to a changing environment in positive manner. • Willing to accept and seek out training and constructive feedback from others. • Possess a high degree of self-motivation and ability to work independently. • Must be reliable and responsible and able to maintain confidentiality. • Possess the ability to multitask and able to communicate on the phone and navigate multiple computer systems simultaneously. • High School Diploma required. Previous experience in customer services or a related role is required. Previous experience working with Microsoft Office Outlook and Excel required. On the job training is required. Work Environment: Employee works in an office environment and sits at a desk during regularly scheduled work hours. Employee answers and makes telephone calls using a standard telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources. Employee may occasionally be required to stand or walk short distances along with bend or twist to access lower and higher desk drawers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily (with or without accommodation). The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. It is the employee’s responsibility to request a reasonable accommodation from the employer. Disclaimer: This job description provides a summary of essential job functions and required skills, and it may be modified at any time depending on the needs of the organization. The existence of this job description does not guarantee employment. It is understood that employment is “at will.”

Requirements