Job description

At Alaska Communications, we’re committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us? Job Summary The Head of Data and Analytics is responsible for leading the company’s solution architecture, data engineering, and analytics team. This position will have expertise in architecture, engineering, and analytics. This position will collaborate with business units to deliver powerful tools, analytics, and reporting, ultimately improving decision-making at all levels. This position will be responsible for building and leading a high-performing data team. Additionally, this will be a critical leader in transforming the company into a data-led organization, leveraging insights and analysis throughout the business and fostering a data-centric company culture. Essential Functions Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) • Develop and implement a data strategy aligned with the company's overall business objectives. • Lead and manage the data and analytics team, including data architects, engineers and analysts, to ensure the successful execution of data initiatives and projects. • Collaborate with cross-functional teams, including IT, engineering, operations, product management, and business intelligence to align data architecture initiatives with business objectives. • Define and implement data architecture best practices, standards, and guidelines to ensure the scalability, reliability, and performance of our data infrastructure. • Develop and maintain data models, data dictionaries, and data lineage documentation to facilitate data governance and compliance. • Translate complex data insights into actionable recommendations for improved customer experience, network optimization, product development, and marketing effectiveness. • Evaluate and recommend new technologies, tools, and methodologies to enhance our data architecture capabilities and drive innovation. • Drive continuous improvement in data quality, integration, and management processes to support data-driven decision-making across the organization. • Mentor and develop team members, providing guidance, feedback, and opportunities for growth and development. • Other duties as assigned. Position Qualifications Competency Statement(s) • Proven track record of building and leading high-performing data teams. • Strong expertise in data modeling, data warehouse/lake architecture, data integration, data transformation, and data governance concepts and practices. • Proven track record of driving data-led business transformation initiatives and successfully designing and implementing scalable data solutions to support business objectives. • Leadership – Ability to influence others to perform their jobs effectively and to be responsible for making decisions. • Customer Centricity – An attitude of the customer as the key to success and keeping the customer's interests paramount. • Adaptability – Ability to preserve flexibility in a fast-paced environment, and continually evolve to meet the changing business needs. • Communication Skills Written & Oral - Must have excellent oral and written communications skills. Able to succinctly describe the status of business. • Presentation Skills – Ability to prepare and deliver professional presentations to customers. • Analytical Skills – Strong analytical and problem-solving skills, with a strategic mindset and a passion for driving data-driven decision-making. • Knowledge of the telecommunications and internet service provider industry landscape. • Management Skills – Ability to organize and direct oneself and effectively supervise others. • Project Management – Ability to organize and direct a project to completion. • Business and Process Leadership – A keen understanding of business processes including sales, customer service, ordering, service delivery, billing, customer support, capital spending and cost assurance with the ability to map processes and understand inter-linkages to each other and to the systems that support the processes. Ability to drive process metrics and measures, measurement points in a process and the ability to drive customer experience improvements and process change. Strong capabilities in vendor management and integrating vendor provided support to technical and process functions of the engineering organization. • Decision Making – proven ability to design and implement scalable solutions will be key in driving data-driven decision making across the organization. • Relationship Building – Ability to effectively build relationships with customers, community members and co-workers. • Self-Directed / Cross-Functional Leader – Ability to perform in a self-directed manner, with the ability to lead cross functional teams as necessary. One who recognizes the importance of the circle of influence in driving organizational accomplishment. Skills & Abilities Education: Bachelor’s degree in computer science, information systems, or related field. An equivalent combination of training, certifications, and experience may be substituted for degree requirement on a year for year basis. Preferred: Master’s degree. Experience: Twelve (12) years of experience in data architecture, data engineering, or a related role, preferrable in the telecommunications industry. Experience leading and managing teams, with a focus on driving results, fostering collaboration, and developing talent. Experience with modern data solutions (e.g., Microsoft Azure, AWS, GCP, Snowflake or Databricks). Deep understanding and proven experience with utilizing emerging technologies (e.g. AI, ML, GenAI, IoT). We hope you’ll join us as we change lives through technology.

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