Job description

SUMMARY OF POSITION: The IT Systems Administrator is responsible for managing and maintaining the company's IT infrastructure, ensuring the reliability, security, and efficiency of all systems. This role involves troubleshooting issues, implementing system updates, and supporting the technological needs of the organization, particularly in relation to mortgage and loan processing systems. ESSENTIAL DUTIES AND RESPONSIBILITIES: • System Administration: Manage and maintain servers, networks, and software applications to ensure optimal performance and security of the IT infrastructure. • Troubleshooting and Support: Provide technical support to employees, resolving hardware and software issues in a timely manner to minimize downtime. • System Security: Implement and monitor security protocols to protect company data and ensure compliance with industry regulations. • Backup and Recovery: Develop and manage data backup and recovery procedures to safeguard critical information and ensure business continuity. • User Management: Administer user accounts, permissions, and access controls for various systems, ensuring proper security measures are in place. • Documentation: Maintain accurate documentation of system configurations, procedures, and updates, facilitating knowledge sharing and compliance. • Collaboration: Work with other departments to identify technological needs and implement solutions that enhance operational efficiency. EXPERIENCE, SKILLS, KNOWLEDGE • Bachelor's degree in Information Technology, Computer Science, or a related field preferred; relevant experience may substitute for education. • Minimum of 3 years of experience in IT system administration or a related role, preferably within the mortgage or financial services industry. • Strong knowledge of network infrastructure, server management, and operating systems (Windows, Linux). • Familiarity with mortgage and loan processing software is a plus. • Excellent problem-solving skills and attention to detail, with the ability to manage multiple tasks effectively. • Strong communication and interpersonal skills, with the ability to work collaboratively across departments. • Relevant certifications (e.g., CompTIA, Microsoft Certified Systems Administrator) are preferred. PHYSICAL DEMANDS: While performing the responsibilities of the job, the employee is required to talk and hear. Vision abilities required by the job are close vision. The employee is often required to sit and use their hands and fingers to handle, feel, and operate office equipment such as a computer, copier, and office supplies. In addition, the employee is occasionally required to stand, walk, reach with their arms and hands, and to stoop, kneel or crouch. Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job. Note: This document describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position. It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job-related instructions and to perform any job-related functions requested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modification to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others. Equal Opportunity Employer Req Benefits: Our benefits include: Health Insurance - Medical, Dental & Vision; Vacation & Holidays - generous PTO & 11 holidays; 401(k) Savings Plan with company match, Employee Wellness and Employee Assistance Programs, Home Purchase Discount for Associates, Pet Insurance.

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