Job description

WESTCOM Emergency Communications WESTCOM Emergency Communications (WESTCOM) is a fast growing regional 911 Secondary Public Safety Answering Point (sPSAP) providing Fire and EMS call taking and dispatching services to various agencies in and around the Greater Houston Area. Position Overview The Information Technology (IT) Systems Administrator is responsible for maintaining and supporting various technologies and IT infrastructure utilized by ESD100 in support emergency response, and 911 emergency communication services. The Systems Administrator will take ownership of the WESTCOM dispatch technology infrastructure, ensuring reliable, resilient, redundant, and secure operations, and make continuous improvements to the infrastructure. This position works with considerable independence under general supervision of the ESD100 Director of Technology. The Systems Administrator must be able to communicate effectively with both end users and leadership, and demonstrate self-motivation, adaptability, and a commitment to continuous learning in a dynamic environment. Compensation WESTCOM offers a competitive salary based on experience, with a range of $75,000-$80,000. Duties and Responsibilities • Install, troubleshoot, maintain, and support IT systems including, but not limited to, workstations, computers, printers, VOIP phones, radios, and all other technology utilized by ESD100. • Set up, configure, and maintain back-end equipment such as servers, routers, switches, firewalls, and hypervisors, Microsoft Active Directory, and Cloud Services. • Maintain high availability and resiliency of IP networks supporting critical systems, ensuring minimal downtime through continuous improvement, proactive monitoring, and swift incident response. • Support and maintain facility functions related to technology infrastructure, including uninterruptable power supplies, HVAC units, and electrical systems (working with vendors where appropriate). • Monitor ESD100 technology, ensuring efficiency, availability, and security of ESD100 technology infrastructure. • Maintain inventory of ESD100 technology and up to date documentation of policies, procedures, and processes. • Utilizes tools such as drills, screw drivers, and ladders to set up and maintain workstations, servers, racks, and other technology equipment in user work areas and facilities rooms, working under desks, in IT closets, and in server rooms. • Interact with various technology and facility vendors utilized by ESD100. • Provide IT and technology support and training to members and employees of ESD100 • Develop a working knowledge of fire, EMS, and dispatch technology systems, including how users interact with them. • Ability to drive to other locations in and around the region in support of ESD100 technology. • Must be available to respond to any critical or emergency technology issues, including 24/7 emergency support during non-business hours (weekends, holidays, inclement weather). • Perform other related duties as assigned. Qualifications • Experience: Five (5) years of Information Technology experience including experience with back-end IT infrastructure (servers, networking, cybersecurity, etc.). • Education: High school diploma or GED equivalent. • Must be at least 18 years of age. • Valid Texas Driver’s License with a satisfactory driving record. • Communicate clearly and concisely, relay details accurately both verbally and in writing. • Must read, write, and speak English. • Must pass all applicable pre-employment screenings to include a drug screen and background investigation. Knowledge and Skills • Proficient in IP networking concepts, including IP addressing, subnetting, VLANs, basic routing, and DNS. Capable of independently diagnosing and resolving network issues. • Thorough knowledge of the principles and practices of networks, operating systems, hardware infrastructure, and cybersecurity. • Strong understanding of cybersecurity fundamentals, with the ability to incorporate security best practices into all aspects of systems administration and configuration. • Demonstrated ability to manage competing priorities, respond effectively under pressure, and maintain professionalism in high-stress or time-critical situations. • Principles, practices, and methods related to the design and implementation of networks, systems, programming, and troubleshooting techniques. • Capable of configuring and maintaining servers, firewalls, routers, and switches; strong diagnostic and problem-solving skills for network connectivity issues. • Ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds. • Ability to collaborate and work with a diverse team. • Clear and effective communicator with end users and stakeholders; provides timely support and documentation. • Capable of conveying technical information and recommendations to leadership and decision-makers.

Requirements