Job description

Tri-City Group is seeking a dedicated IT Assistant to join our team in Des Moines, IA. This position will be acting as a versatile resource for various technology-related tasks and operational support. This is not a traditional IT role but rather a position focused on assisting with technology implementation, electronics, and workflow coordination. Comfort with technology and electronics is a must, and prior technical experience is highly valued. The ideal candidate will be a quick learner, highly organized, and adaptable to the needs of the department. Occasional travel may be required to assist the Technology Manager on-site at job sites and other CST locations. Key Responsibilities General Assistance • Assist with IT equipment organization, setup, maintenance, and replacement. • Perform basic troubleshooting and maintenance for electronics and technology as directed. • Help track IT inventory, licenses, and compliance documentation. User Support • Aid in onboarding new employees, including account and device setup. • Monitor IT support ticket submissions and assist with organizing and escalating unresolved issues. Project Coordination • Support the Technology Manager with on-site network setups and equipment deployments. • Maintain accurate and up-to-date technology records. • Coordinate with Site Technology Specialists to address on-site technical needs, including setting up and troubleshooting equipment. Training Content Support • Assist in creating, editing, and managing training materials (e.g., videos, guides) for CST team members. • Ensure that training resources are current and accessible across CST platforms. Operational Support • Identify opportunities for improving workflows and operational processes. • Ensure compliance with IT policies and security protocols. • Provide feedback and insights to the Technology Manager to support strategy development. Qualifications Experience: • 1–2 years in a support, administrative, or hands-on role working with electronics or technology. • Familiarity with tools such as Microsoft 365, Smartsheet, and Procore is highly beneficial. • A basic understanding of network equipment, devices, and electronics is a strong plus. • Video editing experience/creating training videos preferred but not required. • Must be willing to travel on-site as needed, boots on the ground with the Technology Manager with setting up new job site networks, or existing site modifications. Skills: • Comfort with technology and electronics is a must. • Excellent organizational and time-management skills. • Strong written and verbal communication abilities. • Problem-solving mindset and eagerness to learn new skills. • Ability to set up and troubleshoot basic hardware and software systems. Core Values The ideal candidate will embody CST's core values: • A Welcoming Place for Everyone • Advancing the Industry • Transparency • Work Hard Together • Be Humble About Our Organization At CST, we are committed to advancing the construction industry through technology and innovation. The IT Operations Assistant will play a key role in ensuring reliable technology and operational support, empowering teams to deliver quality and efficiency on every job site. Become a part of our forward-thinking team at Tri-City Group where we blend construction expertise with cutting-edge technology. All offers are contingent on the successful completion of a pre-employment drug screen. We are an Equal Opportunity Employer. #J-18808-Ljbffr

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