Job description

POSITION: Information Technology Field Support Specialist REPORTS TO: Director of IT FLSA STATUS: Hourly This position is an onsite role which will also include travel in our Ft Myers to Spring Hill Florida region. SUMMARY OF POSITION: As an IT Field Support Specialist, you will deliver hands-on technical support to ensure seamless operation of computer systems across all company locations within your assigned region. Key duties include hardware/software installation, network setup and maintenance, workstation configuration, cable management, issue resolution, and end-user training. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Performs Help Desk function by answering, documenting, resolving, escalating and prioritizing tickets. • Installs IT hardware and software as directed by IT Director. • Identifies and resolves IT related hardware issues. • Setup and Install Telecom and mobile devices: VoIP phones, Cell Phones, MDM, tablets/iPads, etc… • Performs basic network hardware and structured cabling installation and troubleshooting. • Document all application process, procedures, configuration, and change management. • Active Directory and Application User management and roles. • Trains users on use of hardware and software including, but not limited to applications, servers, storage and networking equipment. • Hardware and Application Support and route issues to the proper vendor. • Utilize Root-Cause analysis to solve issues. • Communicates with facilities and IT Director the status of projects and issues. • Assists IT Director to develop strategies for future IT needs. • Up to 75% regional travel required to facilities as needed. • Company vehicle provided. (May use personal if company vehicle is under repair) • Occasional on-call duty for afterhours and weekend support 24x7. • Occasional out of region/state travel may be required • Maintains confidentiality as it relates to company information and data. • Other duties as assigned. MINIMUM QUALIFICATIONS: • Three (3) years of work experience which demonstrates the ability to perform the duties. • General knowledge of hosted application management and support • Experience with the following technologies: • Microsoft Windows Desktop Operating Systems • Microsoft Windows Server – basic experience • Microsoft Office 365 Email and Office applications • IT Help Desk ticketing software • PCs, laptops, IoT, MDM, Cell Phones, Printers, handhelds devices • Network troubleshooting – TCP/IP, DHCP, DNS, Meraki • Experience installing and troubleshooting Structured cabling • Must have reliable transportation and clean driving record for regional travel. • Highly self-motivated and works well in teams and under minimal supervision. • Ability to meet all health, compliance, and competency requirements • Ability to read, write, and speak fluent English; and communicate effectively verbally and in writing. • Has successfully completed state required background and drug check. SPECIAL CONSIDERATIONS: (desired but not mandatory) • Azure Administration • Social Media and Website management and maintenance in a medium size company environment. • Experience and/or Education in transportation field • SharePoint Development PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to talk or hear. The employee is required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and smell. This job requires significant physical activities including standing, lifting, bending, stooping, pushing, pulling and twisting; and the physical agility to use stairs, a step ladder and to lift 20-40 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

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