Job description

About us Itero Group is a Women-Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data-driven organizations through our comprehensive business consulting and innovative delivery solutions.Itero Group's dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change - in our company, for our clients, throughout our career- and we empower people to express their ideas, create better practices, innovate better products, and become better professionals.We have been named a Great Place to Work for six years, and offer a competitive salary and benefits package. Microsoft CE CRM Developer Location: Hybrid with monthly travel to Middletown,PA Key Responsibilities • Configure and develop the PTC’s Microsoft CE CRM system based on the functional and technical tasks developed as part of an Agile Backlog process. • Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery. • Work closely with and be a member of a team led as assigned by the PTC to implement solutions as defined. • Support the Function Lead in defining functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and payment gateways. • Ensure the seamless integration, best in class performance, and efficient data flow across systems. • Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE solutions.   Experience & Skills • 5+ years’ experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape. • Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration, and user management. • Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications. • Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high volume contact centers. • 3+ experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, etc. • Hands-on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways. • Familiarity with Agile development methodologies. • Proficient in Microsoft Office 365 suite (Teams, Word, Excel, PowerPoint) and Microsoft ADO Testing Module.   Certifications This role should have the following certifications: • Dynamics 365 Fundamentals (MB-910) • Microsoft Power Platform + Dynamics 365 Core (MB-200). • Power Platform App Maker Associate (PL-100). • Dynamics 365 Customer Service Functional Consultant Associate (MB-230). • Power Platform Developer Associate (PL-400 Education Bachelor’s degree in business management or information systems If you are looking for a role where you will lead with integrity, create and innovate, inspire excellence, be a respected member of the team, drive results, and have fun, we look forward to connecting with you! Benefits at Itero GroupAt Itero Group, we’re proud to offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance: Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs.  Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service. Retirement Savings: 401(k) plan with company match and auto-enrollment. Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance. Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually. Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance. Join us and enjoy a benefits package designed with you in mind! Itero Group is an equal opportunity employer and does not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, marital status, national origin, veteran status or political affiliation.

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