Job description

This role should have the following certifications: • Dynamics 365 Fundamentals (MB-910). • Microsoft Power Platform + Dynamics 365 Core (MB-200). • Power Platform App Maker Associate (PL-100). • Dynamics 365 Customer Service Functional Consultant Associate (MB-230). • Power Platform Developer Associate (PL-400). • This role should be working towards the following certifications: • Power Platform Functional Consultant Associate (PL-200). • Dynamics 365 + Power Platform Solution Architect Expert (PL-600). • MS Dynamics Fast Track recognized architect. • Microsoft Most Valuable Professional (MVP) recognized. Minimum Experience • 5+ years’ experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape. • Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration, and user management. • Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications. • Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high volume contact centers. • 3+ experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, etc. • Hands-on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways. • Familiarity with Agile development methodologies. • Proficient in Microsoft Office 365 suite (Teams, Word, Excel, PowerPoint) and Microsoft ADO Testing Module. • Bachelor’s degree in business management or information systems.

Requirements