Job description

Help Desk Technician - Tier 1 - 3 Support - Trading Floor and Back Office support Base salary up to $110,000 depending on experience and skills plus strong discretionary bonus and fully paid medical premiums day 1 This is a full-time, onsite position based in midtown New York City We are seeking a skilled and proactive Help Desk Technician to provide comprehensive IT support in a dynamic, fast-paced environment. The ideal candidate will have experience supporting both trade floor and back office teams, and will bring a broad technical skill set and a collaborative mindset to solve a wide range of user issues efficiently. Responsibilities • Deliver tier 1 to tier 3 support to users in the NYC office and remotely to users in Houston and other U.S. locations. • Collaborate with IT teams across multiple sites to ensure seamless support and issue resolution. • Act as a liaison between local users and global IT teams to advocate for user needs and drive solutions. Qualifications • 5+ years of experience in a similar role, preferably in the Trading or Financial Services industry. • Strong customer service orientation with excellent troubleshooting skills. • Highly organized, process-driven, and detail-oriented. • Exceptional written and verbal communication skills; able to write clear documentation and communicate effectively with users at all levels. • Self-motivated, quick learner, and team player with a proactive attitude. Technical Skills • Active Directory management and software deployment via MECM. • Proficiency with Microsoft Windows, Office 365, MS Teams, and advanced Excel. • Experience supporting remote access tools: Tailscale VPN, Citrix, 2FA, and resolving ISP-related issues. • Hands-on experience with desktop hardware: imaging laptops, docking stations, monitors, and printers. • Familiarity with PowerShell scripting and automation tools. • Installation and support of analytical tools such as Anaconda and Python; Python coding experience is a strong plus. • Knowledge of Cisco Prime Management, Cloud9, Cisco Webex Suite, and videoconferencing tools. • Experience with Mobile Device Management. • Technical understanding of market data platforms like Refinitiv and Bloomberg. • Experience with Jira Service Desk is a plus. Benefits FULLY PAID Medical and Dental premiums from Day 1! Discretionary Bonus potentially 15-20%! 401K match, Tuition Reimbursement, vacation, holidays Email Your Resume In Word To Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also: rhona.kannon@cybercoders.com • Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : RK3-1882255 -- in the email subject line for your application to be considered.*** Rhona Kannon - Principal Director For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 10/22/2025 and applications will be accepted on an ongoing basis until the position is filled or closed. CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.

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