Job description

Job: Dynamics Developer - Customer Service Location: 1401 East Broad Street, Richmond, VA - 23219 (Hybrid) The first couple of months we need them 3 days a week in office, after that once day a month. VDOT is seeking a Senior Dynamics 365 Developer. The ideal candidate will be skilled and experienced in Microsoft's Power Platform, to include Dynamics 365, PowerApps, Power Automate, Power Pages, Dataverse. Responsibilities: • Expertise in Dynamics 365 Customer Engagement - Dynamics 365 Customer Service module. • Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage. • Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions. • Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#. • Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes. • Strong knowledge of Microsoft's licensing model for Dynamics 365 and Power Platform. • Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform's use at VDOT. • Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage. • Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs. • Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution. • Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs. • Contribute to improving our processes and policies within the Business Enablement Services program. • Preferred Experience with Devops in Power Platform (Power Pipelines/ALM Accelerator) • Other duties as assigned. Professional Experience: • Strong organizational and interpersonal skills. • Logical, clear and concise written and verbal communication skills. • Ability to work seamlessly within a team as well as manage individual tasks. • Ability to react quickly to a fast paced, rapidly changing environment. • Rely on experience and judgment to plan and accomplish goals. • Independently perform a variety of complicated tasks. • Work with a team of Developers and System Engineers. • Communicate clearly and effectively, both speaking and in writing. • Review & refine existing processes to better align with agency/group priorities. • Review the existing procedures and propose, execute, and/or direct necessary changes. • Participate in on-call duties as necessary. • Be able to work-from-home and still provide expected level of support. • Be available to support after hours work as needed. Skill matrix: • Experience as a D365 Technical Lead - Required 5 Years • Experience with creating and managing of solution using Dynamics 365 Customer Service - Required 8 Years • Experience with customization and implementation of Forms, Views, Plug-Ins, Workflows and BPFs in D365 - Required 8 Years • Custom development experience using .Net, JavaScript and C# - Required 5 Years • Experience with Power Platform and Dataverse - Required 3 Years • Experience with using standard & premium connectors with PowerApps and Power Automate - Required 3 Years • Experience with DevOps in Power Platform/D365 Environments - Desired 2 Years • Experience with Data Integrations and Migrations using ADF & SSIS Packages

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