Job description

Dynamics 365 Technical Lead job at VRK IT Vision Inc. Richmond, VA. Job Description Job Description • Dynamics 365 Expertise : • Provide expert-level knowledge and experience in Dynamics 365 Customer Engagement, particularly with the Field Service and Customer Service modules. • Lead customization, configuration, development, deployment, and usage of Dynamics 365 solutions. • Solution Development : • Assist in requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions. • Design and develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse), and C#. • Technical Support and Troubleshooting : • Troubleshoot and remediate technical issues within Dynamics 365; document solutions and work with system administrators and other IT resources to implement fixes. • Provide strong knowledge of Microsoft's licensing model for Dynamics 365 and Power Platform. • Governance and Best Practices : • Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform's use at VDOT. • Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage. • Liaison and Consultation : • Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution. • Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs. • Process Improvement : • Contribute to improving processes and policies within the program. • Review and refine existing procedures to better align with agency/group priorities. • Additional Responsibilities : • Preferred experience with DevOps in Power Platform (Power Pipelines/ALM Accelerator). • Participate in on-call duties as necessary. • Be available to support after-hours work as needed. Professional Experience: • Organizational and Interpersonal Skills : • Strong organizational and interpersonal skills with the ability to work seamlessly within a team as well as manage individual tasks. • Logical, clear, and concise written and verbal communication skills. • Adaptability and Problem Solving : • Ability to react quickly to a fast-paced, rapidly changing environment. • Independently perform a variety of complicated tasks and rely on experience and judgment to plan and accomplish goals. • Collaboration and Communication : • Work with a team of developers and system engineers to communicate clearly and effectively, both speaking and in writing. • Review and propose changes to existing procedures and processes to better align with agency priorities. • Remote Work and Availability : • Capable of working from home while providing the expected level of support and availability for after-hours work as needed. Skill Matrix Skill Required / Desired Years of Experience Priority Experience as a Dynamics 365 Technical Lead Required 5+ Years High Experience with creating and managing solutions using Dynamics 365 Field Service & Customer Service Required 8+ Years High Experience with customization and implementation of Forms, Views, Plug-Ins, Workflows, and BPFs in D365 Required 8+ Years High Custom development experience using .NET, JavaScript, and C# Required 5+ Years High Experience with Power Platform and Dataverse Required 3+ Years High Experience using standard & premium connectors with PowerApps and Power Automate Required 3+ Years High Experience with DevOps in Power Platform/D365 Environments Desired 2+ Years Medium Experience with Data Integrations and Migrations using SSIS Packages Desired 5+ Years Medium

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