Job description

First review of applications on October 17, 2025 Expected Hiring Range: $76,792 - $86,391 Starting Salary Depending on Experience and Qualifications The Town of Oro Valley is seeking self-driven, solution and detail oriented candidates to join the Network Operations team in the Innovation & Technology Department. This position will be primarily focused on public safety systems, connectivity and applications, along with their integration in the broader enterprise. In this position, you will have the opportunity to use your technical and soft skills to take on challenging projects that will maintain and improve the Town’s public safety systems. This position will interact regularly with customer departments, external agencies and contractors in conveying technical information. The Ideal candidate for this position must be able to communicate courteously and effectively with both technical and non-technical audiences. The Town of Oro Valley enjoys a modern IT environment that is evolving and growing with the Town’s needs. Prior work as a network administrator or system administrator in a similar role is required. Familiarity or experience with ITIL 4.0, Lean, Agile, DevOps are all a plus. Prior work in public safety is also a plus. Under general supervision, designs, implements, maintains, secures and proactively manages the computer and telecommunications network infrastructure. Manages and maintains network services including network operating systems, file servers, applications servers, remote access servers, local and wide area communications equipment, and network security devices. • Provides technical support to staff, including installing, diagnosing, repairing and maintaining computer hardware and software. • Assists with department budget creation and works within budget limits. • Creates and maintains comprehensive documentation on: network configuration, network and systems modifications, network standards and related policies, data backup and recovery procedures, and mission critical software and systems. • Identifies improvement opportunities relating to tools, processes, procedures, installation, configuration and troubleshooting techniques. • Installs, configures, and maintains computer applications on servers and workstations using principles of least privilege. • Installs, configures, updates/maintains, and troubleshoots local/wide area network devices including file servers, communication devices, security devices, and other data or telecommunications network related equipment. • Performs administrative duties including the creation of performance reports and development of network and security standards, guidelines, and procedures. • Performs data and telecommunications network and server device installation, configuration and maintenance. • Performs data and telecommunications network management by using: network and system monitoring applications, system backups, alerts, security systems, diagrams, and industry standard tools. • Performs software and hardware updates to network, servers and other devices. • Provides on-call support during non-business hours. • Researches and plans projects by assisting the IT leadership team in research and evaluation of new technologies, creating and monitoring fiscal resources as related to specific projects. • Serves as an escalation point for troubleshooting and computer support. • Trains Town employees on desktop software and hardware. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: • Ability to communicate effectively both verbally and in written communication. • Ability to organize work, set priorities, meet critical deadlines and follow up on work assignments with minimal supervision. • Ability to establish and maintain effective working relationships. • Knowledge of project management concepts. • Knowledge of Town and Department policies and procedures. • Knowledge of VoIP and legacy telecommunications technologies. • Knowledge of wireless WAN/LAN networking technologies. • Skill in deploying major network components such as backbone routers/switches. • Skill in documenting network installations and configurations. • Skill in ensuring accuracy of all work performed. • Skill in layer 1 connection technologies such as MOE and PTP wireless. • Skill in network security standards and practices, including traffic monitoring, anti-virus software, patch management, VPN's, Terminal Services, and file system access. • Skill in repairing, installing and troubleshooting network hardware and software. • Skill in the use of Cisco routers and Cisco IOS. • Ability to follow verbal and written instructions. • A bachelor’s degree from an accredited college or university in Information Technology or a closely related field. • Four (4) years’ experience working as or along with a network administrator in a heterogeneous environment with multiple locations and more than 200 nodes. • An equivalent combination of education and experience may be considered. PREFERED QUALIFICATIONS: • Four (4) years’ experience in the design and administration of current Microsoft operating systems and servers is preferred. • Four (4) years’ experience with directory services design and implementation, particularly Microsoft Active Directory, Azure, LDAP, and DNS is preferred. • Four (4) years’ experience with virtual server environments is preferred. • Four (4) years’ experience with SAN/NAS technologies is preferred. • Four (4) years’ experience working with network technologies including TCP/IP, Telnet / SSH, SFTP, OSPF, SNMP, SMTP, and HTTPS is preferred. • Work is performed in an indoor and outdoor environment. • Regular and reliable attendance; may work more than forty hours in a workweek without additional compensation to perform assigned job duties, including weekends, evenings, early morning hours, and holidays as required. SPECIAL REQUIREMENTS: • Individual must be judged acceptable based on Arizona Criminal Justice Information System background check and a screening by the Oro Valley Police Department.

Requirements