Job description

Job Overview We are seeking a dedicated and experienced Customer Service Team Lead to join our dynamic team. In this role, you will be responsible for overseeing the daily operations of the customer service department in our Golf Shop, ensuring that our team delivers exceptional service to our clients. The ideal candidate will possess strong clerical and organizational skills, along with a passion for leading and developing a high-performing team. Responsibilities • Oversee club rental reservations, cancellations, refunds, and guest lists • Book tee times and facilitate club rental reservations • Lead and mentor a team of customer service representatives, providing guidance and support to enhance performance. • Manage daily operations to ensure efficient workflow and high-quality customer interactions. • Handle escalated customer inquiries and resolve complex issues in a timely manner. • Maintain accurate records of customer interactions using computerized systems, including Google Suite (Docs, Sheets, Calendar) and Microsoft Word/Excel Requirements • Proven experience in a customer service role, with prior leadership or supervisory experience preferred. • Strong clerical skills with excellent attention to detail and organizational abilities. • Proficient in office management tasks including time management and calendar management. • Excellent communication skills, both verbal and written, with a focus on providing outstanding customer service. • A proactive approach to problem-solving and conflict resolution. • Strong interpersonal skills and the ability to work effectively in a team • Golf knowledge is a plus, but not required Why Join Us? • Flexible Schedule • Competitive pay: $20–$25/hour (experience-based, training provided) • Health insurance • Paid time off • Parking • One round-trip ticket anywhere United flies (after 1 year of employment) • Tips Join our team as a Customer Service Team Lead and contribute to creating an exceptional experience for our customers while fostering a positive work environment for your colleagues. Job Type: Full-time Pay: $20.00 - $25.00 per hour Benefits: • Employee discount • Flexible schedule • Health insurance • Paid time off Schedule: • 8 hour shift • Day shift • Evening shift • Weekends as needed Application Question(s): • Do you have any supervisory or hospitality experience? Do you play golf? Experience: • hospitality or supervisory: 2 years (Preferred) Shift availability: • Day Shift (Preferred) • Night Shift (Preferred) Ability to Commute: • Honolulu, HI 96815 (Preferred) Work Location: In person

Requirements