Job description

This is an important technical position, responsible for providing support directly to end-users both in person and over the phone. Duties Include: Superior customer services skills, a great attitude and a hard work ethic Excellent hardware and software troubleshooting skills Windows desktop end-user support Testing and deployment of software and hardware upgrades Configuration & troubleshooting of associated desktop peripherals Virus/malware detection, removal & cleanup Great Interpersonal skills: phone etiquette, written & oral communications, active listening Constant maintenance of records, system reports and documentation Research & testing of potential new/updated products and services Adherence to industry specific security measures Continual growth of personal knowledge base in IT industry trends and standards Ability to work in a team and communicate effectively Routinely document and share internal processes and procedures with teammates Track and document time spent through various stages of ticketing processes Periodic travel to clients' place of business (Valid driver's license and proof of insurance required) Ideal qualifications include: Experience with on-premise and Azure Active Directory Previous work experience with a Managed Services Provider A+, Network+ and/or other pertinent technical certifications Appreciable experience supporting multi-tenant environments Appreciable experience in using and maintaining system automation platforms Optional qualifications include: Linux and Apple OS experience BA/BS in computer science or related field Programming knowledge/background: CSS, PHP, JavaScript, XHTML, etc Job Types: Full-time, Permanent Pay: $20.00 - $23.00 per hour Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance Work Location: In person

Requirements