Job description

Microsoft Dynamics Consultant job at Voto Consulting LLC. Stamford, CT. Dynamics 365 CRM Developer Location: Harrisburg, PA Position Type: Hybrid Hybrid/Onsite Schedule: 1 week a month onsite Contract Length: 30 months Hours & Onsite days: Onsite 1 week a month Address: 300 East Park Drive, Harrisburg, PA 17111 Final round will be onsite. Candidate must be local or nearby state. Position Overview: As a Dynamics 365 CRM Developer, you will configure and develop Microsoft Dynamics 365 CE solutions, ensuring seamless integration with platforms such as Contact Center applications, SAP, self-service portals, and payment gateways. You will work collaboratively within cross-functional teams in an Agile environment to deliver high-performing, user-centric solutions while supporting training, change management, and user adoption. The role includes aligning technical customizations with business needs, contributing to CI/CD pipelines, and adhering to established standards and best practices throughout the software development lifecycle. Duties: • Configure and develop Microsoft Dynamics 365 CE based on Agile backlog requirements. • Define functional requirements and implement integrations with systems such as Contact Center applications, self-service portals, SAP, and payment gateways. • Configure Dynamics 365 CE applications to meet specific business needs, including Omnichannel features like Channels, Workstreams, and Unified Routing. • Ensure seamless integration, performance, and efficient data flow across connected systems. • Collaborate with technical teams to align customizations and integrations with functional requirements. • Provide ongoing support, maintenance, and optimization of Dynamics 365 CE solutions. • Identify and implement enhancements to improve system functionality and user experience. • Support the development of end-user training materials and promote user adoption. • Work within CI/CD pipelines and follow best practices in Application Lifecycle Management. • Perform additional development and configuration tasks as assigned. • Lead and participate in project team activities for system work efforts related to enterprise systems. Required Skills: • 5+ years of experience developing and configuring business applications within the Microsoft Dynamics 365 CE CRM environment. • 3+ years of experience configuring Dynamics 365 Customer Service features such as Omnichannel, Unified Routing, and related functionalities. • Successfully delivered at least two full-scale implementation projects for high-volume contact centers. • Hands-on experience integrating Dynamics 365 CE with back-office systems such as ERP platforms and payment gateways. • Strong understanding of Contact Center technologies, including telephony, IVR-based solutions, self-service web portals, and native mobile applications. • Familiarity with Agile development methodologies and the ability to work within Agile teams. • Proficiency in Microsoft Office 365 tools, including Teams, Word, Excel, and PowerPoint, as well as the Microsoft Azure DevOps (ADO) Testing Module. Preferred Skills: • Working towards certification as a Power Platform Functional Consultant Associate (PL-200). • Working towards certification as a Dynamics 365 + Power Platform Solution Architect Expert (PL-600). • MS Dynamics Fast Track recognized architect. • Microsoft Most Valuable Professional (MVP) recognition. • Dynamics 365 Fundamentals (MB-910). • Microsoft Power Platform + Dynamics 365 Core (MB-200). • Power Platform App Maker Associate (PL-100). • Dynamics 365 Customer Service Functional Consultant Associate (MB-230). • Power Platform Developer Associate (PL-400). • Enterprise Business Solutions, specifically SAP projects. • ITIL / ITSM practices and methodologies.

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