Job description

Hello Connections! We are hiring freelancers for Developer Support Engineer - MS Graph.(Only for Japanese speakers). If interested please share your updated resumes on soumyas@gigmos.com About us: Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries like America, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are Microsoft Partner in providing technical support. Website: https://Gigmos.com LinkedIn: https://lnkd.in/gAr8fiWz Roles and Responsibilities: Handles customer issues through collaboration, resolution, or escalation to provide a great experience Uses soft skills when responding to and resolving technical issues Required skills: Excellent customer service and communications skills both written and spoken Japanese. Strong active listening skills, able to ask strategic questions to uncover needs and deliver appropriate value-added recommendations for products/services that will solve customer problems. Ability to speak and write clearly, to establish quick rapport with a caller, instill confidence and demonstrate passion in meeting and exceeding customers expectations. Ability to adapt and flex style according to customer personality, culture, and profile (i.e. customers' new to technology and experienced pros alike). Critical thinking skills Help customers discover, buy, use, and love Microsoft products that meet and exceeds their needs; The advocate enjoys interactions with customers and is passionate about owning the support interaction through to the end. Advocate may be required to support all channels (chat & voice) Technical knowledge: Windows OS, IE, MS Office applications, email, search, downloading / installing software Abilities and Experience should include: 2+ years of experience on development/product expertise of at least one of core workloads : SharePoint, Exchange, Microsoft Teams, Azure AD Strong in core technologies: .NET framework and ASP.Net / C# / .Net Core, C++, C#/.Net, Node.JS, Java, Go and React Familiar with Azure Active Directory, SharePoint, Outlook, and Microsoft Teams Working knowledge of networking protocols in the co ntext of enterprise deployment Exposure to scripting languages: JavaScript, JQuery, Powershell, Node.js, Python Exposure to RESTful APIs, OAuth protocol Exposure to tools - Fiddler, Netmon, Postman. Required skills: Excellent customer service and communications skills both written and spoken Japanese. Strong active listening skills, able to ask strategic questions to uncover needs and deliver appropriate value-added recommendations for products/services that will solve customer problems. JLPT certification is an added advantage. gigmos.com

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