Job description

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You'll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet goals. You'll answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the first line manager for your team. You'll report to the Ops Manager. We're looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility. During a Typical Day, You'll • Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects • Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team • Motivate and mentor your team with your open, honest manner and in providing feedback and acknowledging a job well done • Have an active Resident State Health Insurance License What You Bring to the Role • Associate degree, technical school or equivalent work experience • Promote a performance-driven culture and always work towards reaching for amazing • Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks • Mentor and inspire others • Customer-focused mindset • Computer experience with MS Office, customer relationship management applications, and learning management systems. Compensation and Benefits • The anticipated range for individuals expressing interest in this position is $19-$22/hr. • Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. What You Can Expect • Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Ask us about our paid time off (PTO) and wellness and healthcare benefits • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI- Remote Benefits: Merchandise Discounts, Tuition Reimbursement, Work From Home, Flexible Spending Accounts, Parking , Life Insurance, Vacation/paid time off, Paid Holidays, Flexible Schedules, 401K, Paid sick days, Performance bonus, Prescription Drug Coverage, Employee Referral Program, Professional Development, On Site Cafeteria, Long Term Disability, Retirement / Pension Plans, Maternity/Paternity Paid Leave, Medical, Dental and Vision, Employee Events, Game Rooms Skills: Career Development, Coaching, Compensation and Benefits, Computer Skills, Customer Escalations, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Diversity, Health Insurance, Healthcare, Learning Management System (LMS), Mentoring, Microsoft Office, Online Chat, Problem Solving Skills, Project Tracking, Service Delivery, Short Messaging Service (SMS), Team Building, Team Lead/Manager, Training/Teaching, Video Chat, Workplace Issues About the Company: TTEC We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC. Company Size: 10,000 employees or more Industry: Other/Not Classified Founded: 0 Website: http://www.ttecjobs.com

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