Job description

Command Center Engineer - Level II – Overnight Shift (Onsite in Plano, TX) Compensation: Up to $125K DOE Direct-Hire | Fully Onsite | Overnight Shift | Newly Created Role Our client, a prominent company in the hospitality development sector, is seeking a Command Center Engineer - Level II to join their team onsite in Plano, TX. This is an overnight shift role designed for professionals with a broad technical background in systems and basic networking, ideally suited for candidates who consider themselves generalists with hands-on troubleshooting expertise across Windows or Linux environments. What’s In It for You: • 100% Company-Paid Healthcare (Employee + Family) • Company Paid Short-Term Disability & Life Insurance (Including Dependent Life) • 401K with Generous Company Match • 18 Days PTO Accrued Annually • Significant Hotel Discounts Worldwide • Opportunity to Work with a Nationwide Hospitality Infrastructure What You’ll Be Doing: • Monitor and maintain the performance and stability of enterprise-level infrastructure including systems, servers, and network connectivity. • Respond to & resolve system& network alerts & incidents in real-time—overnight coverage critical. • Troubleshoot OS-level issues on Windows or Linux servers—including services down, system reboots, and general performance problems. • Perform light Linux or Windows server patching, resolve disk space issues, and manage event/ticket workflows. • Address and troubleshoot basic network connectivity issues (IP conflicts, latency, server-switch issues, DNS resolution). • Utilize tools for event handling, status checks, and root-cause analysis. • Ensure identity-level security administration, including access setup and basic permissions management. • Collaborate with Level 1 and Senior Engineers to resolve incidents and escalate as needed. • Contribute to and follow SOPs (Standard Operating Procedures), and participate in continuous learning. Day in the Life (Estimated Breakdown): • 75% – Event handling & ticket remediation across infrastructure (e.g., disk space alerts, service failures). • 15% – SOP development, documentation, and training. • 10% – Administrative and coordination tasks. • Support spans both corporate and property-level infrastructure across the enterprise. What You’ll Bring: • 5–7 years of IT operations experience in a Command Center/NOC or similar environment. • Hands-on knowledge with either Windows or Linux server administration (troubleshooting, patching, service support). • Experience with basic networking (IP addressing, connectivity, pings, trace routes). • Generalist mindset with broad tech exposure across systems and infrastructure monitoring. • Basic understanding of identity management, patches, and system access control. • Familiarity with system monitoring tools and enterprise ticketing systems. • Comfortable working an overnight shift and available for occasional off-hours support during critical incidents. • Must be at least 21 years of age and able to obtain/maintain certifications as required by law or policy. Bonus Points For: • Strong experience in Linux or Windows (ideally at least one candidate strong in Linux). • Certifications such as CCNA, CompTIA Network+, or Microsoft Certified: Azure Fundamentals. • Exposure to monitoring platforms like ITRS/Geneos. • Familiarity with Azure, storage systems (light exposure), and scripting for automation. Apply Today! CP #8473

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