Job description

Responsibilities - Provide outstanding customer service and achieve client satisfaction - Monitor and triage new support cases - Troubleshoot issues and deliver high quality solutions - Effectively communicate to customers, partners, team members, and management - Provide support for team members - Develop whitepapers, best practice knowledge base, and articles - Create, develop, and deliver proactive services with the use of new features or common repetitive areas - Maintain effective customer relationships - Log incidents and document communications in CE - Follow established standards & methodologies - Optimize individual utilization - Continue professional education by setting specific annual training goals - Participate in larger project initiatives and lead process area-specific workstreams Qualifications - Minimum of 2 years Dynamics 365 Finance and Operations (ERP) Financials experience - Minimum of 1 year of Dynamics 365 ERP implementations experience - Minimum of 1 full lifecycle Dynamics 365 ERP implementation (Analysis – Deployment) - Minimum 3 years of industry and/or consulting experience - Certification in Dynamics 365 ERP Financials, or attainment of certification within first 90 days of employment. - Proficient in US GAAP - Working knowledge of industry-specific best practices - Excellent communication, planning and organization skills - Strong customer relationship skills - Ability to establish priorities and work independently - Bachelor’s Degree or equivalent combination of education and experience Desired Qualifications - Dynamics 365 ERP 2012 experience - Accounting Degree - Certification in at least one other Dynamics 365 ERP module - Microsoft Sure Step Certification - Understanding of IFRS standards - CPA or CMA

Requirements