Job description

Job Description Join our team at the Emergency Communications Center as a Technology Systems Administrator and play a vital role in ensuring the smooth and secure operation of our complex IT infrastructure. As a Technology Systems Administrator, you will provide comprehensive support for our applications, network, and users, managing and maintaining critical systems that impact the entire organization. The successful candidate will be devoted to providing overall administration of large, complex computer system or networks, with enterprise-wide impact, including daily operations, installation, troubleshooting, maintenance, planning, training and security. The Technology Systems Administrator also leads and mentors a team of support staff, including performance evaluations, training coordination, and personnel management (hiring, discipline, and termination). Duties and Responsibilities The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Provides overall administration of a large or complex computer system or network and provides daily operational support. May supervise staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline and termination procedures. Assists with the planning, installation, configuration, and maintenance of various technology systems and related equipment; evaluates hardware and software compatibility; establishes priorities; performs testing; monitors and maintains system security and integrity. Provides on-site and/or remote technical support; researches, troubleshoots and identifies complex technical issues and root causes; analyzes issues and processes; details findings; resolves issues; provides technical instruction and training to users; provides resource materials for reference and operational support. Monitors system/operational performance measures; researches and evaluates processes; identifies system requirements and related costs; works with vendors regarding system/application maintenance and upgrade requirements; prepares and presents recommendations for enhancements and related proposals. Prepares, updates and maintains technical documentation, files and records; manages and maintains databases and related information tracking. Serves on project planning teams and steering committees; provides support of technology projects and related tasks including scope definition, resource allocation, scheduling, budgeting and monitoring deliverables. Typical Qualifications Education and Experience: Associate's Degree or 2 Years of College in Information Technology, Computer Science, or related field; 1 to 3 years' experience in asset management, system administration or a related field OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted Licenses and Certifications: CompTIA A+ and Microsoft Certification Preferred Qualifications: Experience with SQL enterprise Experience with Windows OS/Server administration Additional Information Knowledge of: Supervisory principles, practices and techniques (based on assignment). Practices and methods of coaching and leading the work of others (based on assignment). Techniques and methods for organizing, prioritizing, assigning and monitoring work (based on assignment). Principles and practices of program administration and management. Principles and methods of qualitative and quantitative research. Principles and applications of critical thinking and analysis. Best practices, trends and emerging technologies. Modern budget practices. Project management principles. Applicable federal, state and local laws, codes, regulations (based on assignment). Customer service principles. Specialized equipment relevant to area of assignment. Modern office technology. Skill In: Supervising and evaluating staff performance (based on assignment). Training and coaching staff (based on assignment). Assigning and monitoring work performed (based on assignment). Managing a project or program. Researching industry trends, solutions and best practices. Gathering data, analyzing findings and applying logic and reason. Interpreting, monitoring and reporting financial information and statistics. Compiling and sorting data and articulating issues and recommendations. Coordinating deadlines and prioritizing competing demands. Providing direction to others in order to meet standards. Authoring and preparing original reports, documents and presentations. Monitoring project schedules, status and compliance. Interpreting and applying applicable laws, codes, regulations and standards (based on assignment). Providing customer service. Utilizing a computer and relevant software applications. Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction. ADA and Other Requirements: Work Environment and Physical Effort: Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Work Environment: Work is typically performed in an office or similar indoor environment. Employees may occasionally work in a warehouse environment or in and around vehicles. Work Exposures: Work in this position does not require frequent environmental exposures. City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

Requirements