Job description

Date Opened: Friday, October 31, 2025 12:00 AM Close Date: Friday, November 14, 2025 12:00 AM Department: Innovation and Technology Department Salary: $96,323.00 - $120,404.00 Commensurate with Experience Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions SUMMARY We are seeking an experienced and proactive ArcGIS Systems Administrator to manage, maintain, and optimize our ArcGIS Enterprise and SQL Database environments. This role is essential to ensuring the stability, security, and performance of our GIS infrastructure and supporting a wide range of geospatial applications and users across the organization. This role reports to the GIS Administrator Supervisor and is under the Innovation & Technology department. The selected individual will be a part of a team of ArcGIS Administrators supporting 24 departments within the City of Charlotte. Working Environment This position is hybrid with the expectation of working 2 days a week at a minimum in the office at Charlotte Mecklenburg Government Center. Subject to change based organizational and business needs. Cross departmental collaboration Customer focused Ability to adapt to changing priorities and requirements and work effectively in a dynamic and evolving organization After-hours work will be required but only 1-2 times a month Major Duties and Responsibilities: Administer and maintain ArcGIS Enterprise (Portal, ArcGIS Server, Data Store) environments. Manage user roles, permissions, and content within Portal for ArcGIS and ArcGIS Online. Use ArcGIS Monitor for system performance and tuning Troubleshoot technical issues Apply ArcGIS patches Upgrade ArcGIS Enterprise systems Collaborate with GIS professionals, developers, DBAs, and IT teams to support geospatial workflows and applications. Automate administrative tasks using Python (ArcGIS API for Python, ArcPy) and scripting tools. Ensure data integrity, backup strategies, and disaster recovery plans are in place. Support and manage enterprise geodatabases hosted in SQL Server, including versioning, schema design, and performance tuning. Manage and audit database-level permissions, including role-based access control and schema security. Design and support high availability (HA) and disaster recovery (DR) configurations for ArcGIS Enterprise. Develop and maintain SQL Views and support ETL workflows to integrate spatial and non-spatial data across systems. Document standard operating procedures, system configurations, and workflows. Performs other related duties as assigned. Knowledge, Skills, and Abilities 3+ years of hands-on experience administering ArcGIS Enterprise. Strong understanding of Portal for ArcGIS, ArcGIS Server, and ArcGIS Data Store. Experience in training staff on GIS concepts, workflows and solutions Experience with SQL Server as the enterprise geodatabase platform. Hands-on experience with SQL Views and ETL processes for geospatial and tabular data. Demonstrated experience managing database permissions and security. Familiarity with Windows Server environments and IIS. Solid understanding of core IT concepts (networking, firewalls, authentication, storage, etc.). Strong troubleshooting and problem-solving skills. After-hours work will be required but only 1-2 times a month Ability to work collaboratively within a team setting Preferred Qualifications Bachelor's Degree (preferred) with a major emphasis in GIS, Computer Science/Engineering, Cartography, Geography Knowledge of high availability (HA) and disaster recovery (DR) strategies for GIS infrastructure. Experience leading upgrades and migrations of GIS technology Project Management Proficiency in Python scripting for automation and administration. Ability to multitask in a fast-paced environment Knowledge of IT security best practices and Active Directory integration. Use ArcGIS Monitor for system notifications and performance Experience with ArcGIS Online, Survey123, Dashboards, Experience Builder. Experience with REST API, JSON, and web services. Esri Technical Certification in ArcGIS Desktop or Enterprise domains Knowledge with AWS, Azure, or Google Cloud is a plus Minimum Qualifications: High school graduate or equivalent and seven (7) years of related experience. Or: 2-year college degree and five (5) years of related experience. Or: Bachelor’s degree and three (3) years of related experience Or: Masters’s degree and one (1) year of related experience CONDITIONS OF EMPLOYMENT The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior. Our culture is to serve the community honorably. HOW TO APPLY Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays. For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120. BENEFITS The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte’s benefits. The City of Charlotte is a drug and alcohol-free workplace. Our City, Our Mission When you join the City of Charlotte, you become part of Team Charlotte — a dedicated group of professionals working together to make a meaningful impact on our community and its future. The City of Charlotte has more than 8,000 employees working across 19 departments to serve close to 1 million residents. From public safety and clean water to transportation, housing and an international airport, our teams deliver essential services to keep Charlotte connected, safe and empowered with opportunity for all. As public servants, we are guided by a clear mission: to be committed to exceptional service every day. No matter the department or role, every team member plays a part in helping our city grow, thrive and meet the needs of those who rely on us. We are a values-driven organization, working collaboratively, acting with integrity and delivering reliable results. We embrace a forward-thinking mindset, encouraging curiosity, innovation and continuous improvement. The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120. Looking for an internship? Explore opportunities on our Internship Career Site and take the first step toward your career with the City of Charlotte.

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