Job description

We are seeking a highly skilled and professional with strong functional expertise and solid technical understanding of the Microsoft Dynamics 365 ERP platform. The ideal candidate will play a key role in assessing an existing, heavily customized Dynamics 365 environment, identifying areas for optimization, and designing a strategic roadmap for modernization, automation, and platform scalability. This individual will also provide advisory leadership, work closely with business and IT stakeholders, and support ongoing Business-as-Usual (BAU) operations under a managed support framework. Job Title: Dynamics 365 Techno-Functional Lead Experience: 12+ years (minimum 8 years in Dynamics 365 Finance & Operations) Roles & Responsibilities Advisory & Assessment: • Conduct end-to-end health check and functional assessment of existing highly customized Dynamics 365 ERP implementation. • Evaluate system design, customizations, integrations, and performance against best practices. • Identify process and system optimization opportunities, recommending solutions leveraging native D365 capabilities, Power Platform, and Azure ecosystem. • Define modernization and automation roadmap aligned to business goals and technology strategy. Solution Design & Optimization: • Translate business needs into efficient D365 Finance & Operations configurations and process improvements. • Recommend rationalization of custom code, data model optimization, and use of standard features. • Design automation opportunities using Power Automate, Copilot, and AI-driven insights. • Collaborate with architects and technical teams to ensure proposed changes are scalable, secure, and compliant. • Suggest Application portfolio rationalization against Dynamics 365 Platform capabilities Managed Support & Continuous Improvement: • Serve as functional lead for day-to-day managed support operations, ensuring coordination with offshore AMS team for timely issue resolution and incident management. • Drive continuous improvement initiatives across finance, supply chain, and operations modules. • Support testing, deployment, and documentation for fixes and enhancements. • Provide functional guidance to offshore/onshore support teams. Stakeholder Management & Governance: • Act as a trusted advisor to business and IT leadership for ERP strategy and roadmap decisions. • Work closely with Microsoft and partner ecosystem for escalations and platform best practices. • Ensure adherence to governance frameworks, release management, and change control processes. Required Skills & Experience: • 12+ years of experience in Microsoft Dynamics ERP (AX / D365 F&O) with deep understanding of functional domains (Finance, Supply Chain, Projects, Manufacturing preferred). • Strong techno-functional understanding of D365 architecture, data entities, workflows, and customization patterns. • Experience in conducting ERP assessments and creating roadmap/optimization recommendations. • Hands-on exposure to Power Platform (Power BI, Power Automate, Power Apps) and integration with Azure services. • Strong grasp of automation, AI enablement, and process optimization on Microsoft stack. • Proven experience supporting managed services / BAU operations for enterprise clients. • Excellent stakeholder engagement, documentation, and presentation skills. • Microsoft Dynamics certifications preferred.

Requirements