Job description

Job Title: System Administrator II Reports To: Director of Customer Success About the Job Full Time, In Office, On Customer Site / Hourly / Includes Benefits, PTO Be Structured Technology Group (BSTG) is looking for our next System Administrator II to join our growing Service Desk Team. Our diverse team is located directly in downtown Los Angeles, serving the greater LA area. We pride ourselves on being our customers' most trusted IT partner by managing all their IT services and security (MSP/MSSP) needs. In this role, you will be responsible for the day-to-day operations and maintenance of IT systems and networks for our diverse base of customers. This role isn't just about keeping systems running smoothly – it's about driving best practices, ensuring security, and delivering top-notch service. If you thrive in a structured, fast-paced environment and are passionate about technology, this is your perfect role. Relates Closely With: Technical Team Lead, Director of Customer Success, Customer Success Coordinator Essential Duties and Responsibilities: • Manage and administer servers, including installation, configuration, monitoring, and maintenance of Windows Server OS, ensuring high availability and performance. • Perform proactive system upgrades, apply patches, and implement security updates to maintain system integrity and reliability across all server environments. • Configure and optimize virtualization environments like VMware and Hyper-V to enhance resource utilization, scalability, and resilience of virtualized systems. • Administer and optimize network infrastructure, including routers, switches, firewalls, and VPNs, ensuring robust and secure connectivity across multiple locations or environments. • Monitor network performance using tools and metrics, troubleshoot network issues, and collaborate with IT teams or service providers to implement solutions and improve network efficiency. • Implement and enforce network security measures, including access controls, firewalls, and intrusion detection/prevention systems, to protect against unauthorized access and cyber threats. • Develop and maintain comprehensive documentation, knowledge base articles, and FAQs to facilitate self-service capabilities and streamline support processes. • Implement and manage robust data backup and recovery solutions, ensuring the availability and integrity of critical business data in accordance with organizational policies and procedures. • Conduct regular security assessments and audits, identifying vulnerabilities and recommending and implementing remedial actions to mitigate risks and strengthen overall security posture. • Monitor security logs and alerts continuously, promptly investigating and mitigating security incidents to minimize impact and maintain the security integrity of systems and data. • Record daily hours meticulously to facilitate efficient billing and support other teams in meeting their responsibilities. • Participate in regularly scheduled on-call duties to support after-hours Priority 1 tickets. You’ll know you’re successful as a System Administrator II when: • Customer feedback reflects high levels of satisfaction with the quality and responsiveness of IT support services. • Documentation is comprehensive, up-to-date, and readily accessible, enabling efficient troubleshooting and knowledge sharing. • Consistently meets or exceeds all KPIs. • Consistently upholds BSTG’s core values: Excellence, Integrity, and Growth Mindset • Has a solid record of tracking billable hours, so billing is kept current, and invoicing can be promptly executed. • Maintains good/open communication between leads, managers, and project management to ensure a full understanding of customer issues when solving tickets. Qualifications: • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). • 3+ years of experience in system administration roles, with demonstrated proficiency in managing servers, networks, and security infrastructure. • Experience resolving technical issues, performing system upgrades, applying patches, and implementing security updates. • Strong knowledge of operating systems (e.g., Windows Server, Linux), networking protocols (e.g., TCP/IP, DNS, DHCP), and security principles. • Hands-on experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure) is desirable. • Certifications such as CompTIA Network+, Microsoft Certified Systems Administrator (MCSA), Microsoft Certified: Azure Fundamentals, Cisco Certified Network Associate (CCNA), or equivalent are a plus. • Excellent problem-solving skills, with the ability to troubleshoot complex technical issues and implement effective solutions. • Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders at all levels of the organization. Ability to work collaboratively and effectively in a cross-team environment to support the customer. • Stays curious, is intuitive, takes the initiative, is reliable, is honest (trustworthy), is respectful, has a high degree of integrity, and is friendly. Physical Role Requirements: • This is primarily in-office; Occasional off-site visits to customer locations are standard. • All verbal communications must be followed by written records for documentation tracking. • Ability to lift up to 35 lbs. for occasional equipment transport and set up. • Quantity of sitting/standing/reaching/bending/lifting varies depending on the day's work schedule. • Standard office equipment (telephone, computer workstation, printer, copier, scanner, calculator). Comp/Benefits: • Medical, dental, vision, basic life, AD&D, and disability insurance • Enrollment in our company's matching 401(k), subject to eligibility requirements • PTO, sick days, eight paid holidays • Commuter benefit ($250/month) About Us Be Structured Technology Group is a leading provider of innovative, reliable, and secure managed IT and cybersecurity solutions that empower businesses to achieve their core objectives without technological hindrances. Our mission is to handle customers' technology needs with precision and care, ensuring a secure and efficient digital environment that drives growth, enhances productivity, and provides peace of mind. Committed to core values such as integrity, excellence, and maintaining a growth mindset, Be Structured delivers exceptional value, builds lasting partnerships, and keeps customers confident that their IT solutions are in safe hands. Be Structured Technology Group is an equal-opportunity employer. We strive for a workplace that reflects our communities and does not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. NOTE: The statements above are intended to describe the general nature and level of work involved in this job and are not intended to represent an exhaustive list of responsibilities, qualifications, work environment, and/or physical demands. You will be required to perform other duties as assigned.

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