Job description

Location: Jacksonville, FL (Hybrid / Remote options, if applicable) About Us Kinetix Solutions, Inc. is dedicated to delivering top-tier technical solutions and building lasting customer relationships. We are seeking a proactive and customer-focused Technical Account Manager to act as a trusted advisor for our clients, ensuring they fully realize the value of our services and solutions. What You’ll Do As a Technical Account Manager (TAM), you will: • Serve as the primary technical liaison for a portfolio of clients • Lead onboarding, deployment, and ongoing support for Microsoft cloud services • Translate client business objectives into practical technical solutions • Provide consultative guidance and best-practice recommendations on Microsoft technologies • Monitor client environments, adoption, and usage trends to proactively address risks • Escalate, troubleshoot, and resolve technical issues quickly and effectively • Conduct monthly and quarterly client reviews to ensure alignment, adoption, and satisfaction • Act as the voice of the customer, collaborating with internal teams to improve services What We're Looking For Required Qualifications: • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience) • 3–5+ years of experience in a Technical Account Manager, IT consultant, or advanced support role • Strong experience with Microsoft 365, Azure, and enterprise IT environments • Excellent problem-solving skills with a proactive mindset • Exceptional communication, presentation, and relationship management skills • Ability to manage multiple accounts and shifting priorities in a fast-paced environment Preferred / Desirable Skills & Certifications: Microsoft certifications, such as: • * Microsoft Certified: Azure Administrator Associate • Microsoft Certified: Microsoft 365 Enterprise Administrator Expert • Microsoft Certified: Security, Compliance, and Identity Fundamentals (or higher-level equivalents) • Familiarity with Microsoft Intune, Exchange Online, SharePoint Online, and Teams administration • ITL or other service management certifications (a plus) • Hands-on experience with user onboarding, migrations, and change management What We Offer • Competitive salary and performance-based incentives • Comprehensive benefits package (medical, dental, vision, 401(k), etc.) • Professional development and certification reimbursement • Flexible working arrangements (remote / hybrid) • A culture of collaboration, continuous learning, and customer success No Third Party Agencies or Submissions Will Be Accepted. Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.

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