Job description

Position Title: Senior Manager or Associate Director, Microsoft Cloud Infrastructure and End User Services Delivery Department: Information Technology Reports To (title): Vice President, Head of Digital Information and Strategic Solutions Location: King of Prussia, PA Summary of Position: We are seeking a highly skilled and hands-on Microsoft Cloud Infrastructure and end user tech stack to oversee IT support operations, manage the Microsoft 365 environment, and ensure reliable IT services across the organization. The ideal candidate will bring proven experience in the IT consulting / companies with 500+ employees, with strong technical expertise in Microsoft 365, Intune, Okta, and IT service management. This role requires a blend of operational leadership, technical administration, vendor management skills, and a customer-focused approach to deliver secure and compliant IT services. Position Responsibilities: Team Leadership & Service Delivery • Lead and mentor the 3rd-party Help Desk team, fostering a culture of accountability, collaboration, continuous improvement, and customer satisfaction. • Plan and execute enterprise-wide technology rollouts, ensuring successful adoption and minimal disruption to business operations. • Manage ticketing workflows, escalations, and service delivery in line with SLAs and KPIs. • Ensure IT operations align with business and compliance requirements (GxP, FDA, or relevant pharma regulations). • Provide escalation support for complex technical and business-critical issues. Microsoft 365 & Identity Management • Administer and optimize Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Intune, and Azure AD). • Oversee user lifecycle management, licensing, permissions, and access policies. • Manage and integrate identity and access management solutions, including Okta and Azure AD. • Ensure security, compliance, and governance across Microsoft 365 and identity platforms. IT Operations & Infrastructure Management • Oversee endpoint management, patching, backups, and monitoring (Intune or equivalent tools). • Maintain IT asset inventory (hardware, software, licensing) with accurate lifecycle tracking. • Manage vendor and consultant relationships, including contract negotiations and escalations. • Ensure compliance with industry regulations, corporate policies, and IT security standards. • Support hybrid environments (on-prem Active Directory + Azure AD). Process & Continuous Improvement • Implement repeatable practices for incident, problem, and change management. • Develop and maintain IT documentation, SOPs, and knowledge base. • Identify opportunities for automation, process efficiencies, and technology upgrades. • Stay current with industry trends, regulatory requirements, and emerging technologies. • Track advancements in Microsoft platforms, evaluate opportunities to leverage new features, and champion their implementation to drive Candidate Requirements: • Emulates Paratek’s core values – Passionate, Resourceful, Collaborative, Purposeful. • A leader and team player with excellent communication skills. • 8+ years of IT operations, technical support, or O365 administration experience, with at least 2 years in team lead role. • Proven experience in the 500+ employee organization and/or IT consulting. • Expertise in Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive, Intune, Azure AD). • Hands-on experience with Okta or similar identity and access management solutions. • Strong knowledge of IT service management frameworks (ITIL, service delivery metrics, SLA/KPI management). • Excellent leadership, problem-solving, and communication skills. • Strong background in endpoint security, mobile device management, and SaaS/cloud adoption. • Prior experience leading IT transformation IT projects in consulting or pharmaceutical industries. Additional Information: • Microsoft or security-related certifications (MS-100/101, AZ-104, MD-101, SC-300, or equivalent).

Requirements