Job description

Job Description: • The County Administrator manages PATH Client accounts for county users, maintains various community-related directories, and supports knowledge documentation and user systems. • This role requires strong IT support experience, technical skills, and a focus on customer service. Responsibilities: • Manage county user PATH Client accounts (e.g., sub-roles, Power BI roles, PATH Client security roles, and supervisor assignments). • Create and maintain the Directory of Services, District Attorney office contacts, school directories, and zone details. • Develop and maintain Knowledge Articles within the Knowledge Management Database (KMDB) using ServiceNow. Skills: • Perform ongoing research to enhance technical knowledge. • Apply critical thinking for complex troubleshooting. • Maintain adaptability in new, emergency, or stressful situations. • Demonstrate strong communication skills and attention to detail. • Provide high-quality customer service. Knowledge Of: • Windows 10 operating systems and computer operations. • Microsoft Office, O365, Internet Explorer, Chrome, Outlook, Service Desk tools, Adobe Writer, OneDrive, Skype for Business, VM, etc. • Hardware components (motherboards, CPUs, chipsets, memory, printers, peripherals). • Desktop, laptop, tablet, thin & zero client systems. • ITIL and ITSM environments. Abilities: • Contribute effectively as part of a team. • Communicate clearly across multiple channels and to different audiences. • Work collaboratively and build strong working relationships. • Maintain a customer-first mindset. • Stay current with technical/professional knowledge. • Plan and organize tasks efficiently. • Manage and resolve conflict appropriately. Requirement/Must Have: • Minimum of 3 years of IT support experience or an equivalent combination of training and experience. • High School Diploma or equivalent. • County driving privileges.

Requirements