Job description

Dynamics 365 Tech Lead - Field Service & Customer Service job at Crescens, Inc.. Richmond, VA. Role: Dynamics 365 Tech Lead - Field Service & Customer Service Location: Richmond, VA (Hybrid) Duration: 10+ Month Type: Contract Responsibilities: • Expertise in Dynamics 365 Customer Engagement - Dynamics 365 Field Service and Customer Service modules. • Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage. • Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions. • Design; develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#. • Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes. Strong knowledge of Microsoft's licensing model for Dynamics 365 and Power Platform. • Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform's use at VDOT. • Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage. • Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs. • Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution. • Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs. • Contribute to improving our processes and policies within the program. • Preferred Experience with Devops in Power Platform (Power Pipelines/ALM Accelerator) • Other duties as assigned. Professional Experience: • Strong organizational and interpersonal skills. • Logical, clear and concise written and verbal communication skills. • Ability to work seamlessly within a team as well as manage individual tasks. • Ability to react quickly to a fast paced, rapidly changing environment. • Rely on experience and judgment to plan and accomplish goals. • Independently perform a variety of complicated tasks. • Work with a team of Developers and System Engineers. • Communicate clearly and effectively, both speaking and in writing. • Review & refine existing processes to better align with agency/group priorities. • Review the existing procedures and propose, execute, and/or direct necessary changes. • Participate in on-call duties as necessary. • Be able to work-from-home and still provide expected level of support. • Be available to support after hours work as needed. Required Skills: • Experience as a D365 Technical Lead • Experience with creating and managing of solution using Dynamics 365 Field Service & Customer Service. • Experience with customization and implementation of Forms, Views, Plug-Ins, Workflows and BPFs in D365 • Custom development experience using .Net, JavaScript and C# • Experience with Power Platform and Dataverse • Experience with using standard & premium connectors with PowerApps and Power Automate • Experience with DevOps in Power Platform/D365 Environments • Experience with Data Integrations and Migrations using SSIS Packages

Requirements