Job description

Computer Systems Administrator - No Remote - Bismarck, ND Bismarck, ND This range is provided by Makes Cents, Inc. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base Pay Range $75,000.00/yr - $83,200.00/yr Job Summary The computer systems administrator will be responsible for the procurement, coordination, and management of company physical IT assets as well as the system administration and network administration of those assets. This position will help facilitate the planning, development, and implementation of projects, policies, and procedures to ensure effective management of all company IT assets. Responsibilities • Building and maintaining the operating systems for call center agents. • Desktop support for Windows-based and virtual workstations. • Maintaining on-premises hardware, including Azure Entra management, patching, virus software management, etc. • Installing/configuring various IT hardware solutions, including both on-premises and cloud-based storage. • Operate and maintain Zen Desk and all requests that come through it. • Interact with internal and external support teams and third-party vendors. Behavioral Traits • Excellent outside the box troubleshooting skills. • Excellent communication skills, both verbal and in trouble ticket systems. • Solve issues, drive enhancements, and improve support for all IT-related functions on a day-to-day basis. • Team player. • Ability to be proactive while maintaining a reactive manner to issues that need to be resolved in a timely manner. Education Requirements • B.A. or B.S. in Computer Science, Information Technology, or related discipline, or equivalent experience. • 3+ years of job-related experience. • MCSE or on a path to MCSE is a very strong plus. Qualifications • 4+ years of experience in the following areas: Server Environment (Hyper-V a strong plus); Windows Desktop support (Mac support a strong plus); Active Directory/Entra Support; Microsoft O365; Moderate understanding of Networking. • 3+ years help desk or 1st/2nd level support in a Windows environment. • 1+ year Windows 2003/2008/2012R2 server experience. • 2+ years establishing computer standards on desktops and laptops. • MCDST or relevant experience. • Working knowledge of LAN/WAN troubleshooting tools. • Loan Management System experience is a plus. • Proven experience as a Systems Administrator or similar role in IT support. Knowledge and Skills • Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at appropriate times. • Analytical: Synthesizes complex or diverse information; collects and researches data to understand and resolve root cause analysis. • Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions. • Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; sets goals and objectives; discerns between urgent, important, and non-urgent tasks. • Project Management: Coordinates projects and tasks; communicates changes in progress; completes projects and tasks on time. • Technical Skills: Pursues training and development opportunities, shares expertise with others. • Judgment: Displays willingness to make decisions; exhibits sound and accurate judgment; makes timely decisions. • Critical Thinking: Uses logic and reasoning to identify creative and alternative solutions/approaches to problems. • Interpersonal: Effectively collaborates with others to achieve objectives. • Customer Service: Provides the highest level of customer service to internal/external customers and always displays professionalism. Attributes • Oral Expression: The ability to communicate information and ideas verbally with others, discerning between target audiences. • Oral Comprehension: The ability to listen to and understand information conveyed verbally. • Written Comprehension: The ability to read and understand information and ideas presented in writing, as well as being discerning of target audience when responding in writing. • Writing Expression: The ability to communicate information and ideas in writing so others will understand. • Speech Clarity: The ability to speak clearly so others can understand you. • Meticulous: Ability to be effective when addressing all parts of a task, with the most accuracy. • Initiative: Ability to work on projects independently; be inquisitive about the infrastructure, processes, and deployed technology; be vigilant about business inefficiencies and risks, and discern appropriate action to rectify those. Physical Demands While performing the duties of the job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. Must be able to work under and around desks and data closets, including behind data racks. Must be able to lift 20-50 pounds. Must be able to work post-office hours and weekends, as business needs dictate. Must have tolerance for moderate daily ambient noise levels. Must have transportation to meet shift requirements. Position is located at the MHA Systems, Inc office in Bismarck, ND. Normal working hours are 8:00 a.m. to 4:30 p.m. Additional overtime may occur on occasion. Seniority Level Mid-Senior level Employment Type Full-time Job Function Information Technology #

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