Job description

Senior Microsoft Dynamics 365 Developer job at LingaTech. Harrisburg, PA. Location: Harrisburg, PA Position Type: Hybrid Hybrid/Onsite Schedule: 1 week a month onsite Contract Length: 1 year + extension Position Overview: This role is responsible for configuring, developing, and supporting Microsoft Dynamics 365 CE CRM solutions, with a focus on seamless integration, user adoption, and performance optimization. The position requires close collaboration with technical teams, business stakeholders, and end-users to deliver effective solutions that improve system functionality and customer experience. Duties: • Configure and develop Microsoft Dynamics 365 CE CRM solutions based on functional and technical requirements. • Collaborate with technical leads, project managers, and stakeholders to ensure successful project delivery. • Define and support requirements for integrating Dynamics 365 CE with contact center applications, self-service portals, ERP systems, and payment gateways. • Ensure seamless integration, high performance, and efficient data flow across systems. • Configure Dynamics 365 Customer Service functionality, including Channels, Workstreams, Unified Routing, and Omnichannel features. • Support end-user training programs and promote user adoption through effective change management. • Provide ongoing support, optimization, and enhancements to Dynamics 365 CE solutions. • Identify and implement improvements to increase system functionality and user experience. • Collaborate with technical teams to align customizations and integrations with business needs. • Build and manage Continuous Integration/Continuous Delivery pipelines within Application Lifecycle Management best practices. • Lead and participate in project team activities for enterprise system initiatives. • Develop and maintain strong relationships with technology staff, business owners, sponsors, vendors, and key clients. • Work independently to complete assigned tasks while adhering to organizational policies and standards. • Utilize software tools and technology platforms effectively in daily responsibilities. Required Skills: • 5+ years of experience developing and configuring business applications in Microsoft Dynamics 365 CE. • In-depth understanding of Dynamics 365 CE capabilities, including Customer Service, customization, configuration, and user management. • Strong knowledge of contact center applications (Telephony, IVR), self-service portals, and mobile applications. • Proven success delivering at least two Dynamics 365 CE implementation projects for high-volume contact centers. • 3+ years of experience configuring Customer Service functionality such as Omnichannel and Unified Routing. • Hands-on experience integrating Dynamics 365 CE with ERP systems and payment gateways. • Familiarity with Agile development methodologies. • Proficiency in Microsoft Office 365 (Teams, Word, Excel, PowerPoint) and Azure DevOps Testing Module. Required: • Dynamics 365 Fundamentals (MB-910) • Microsoft Power Platform + Dynamics 365 Core (MB-200) • Power Platform App Maker Associate (PL-100) • Dynamics 365 Customer Service Functional Consultant Associate (MB-230) • Power Platform Developer Associate (PL-400) Certifications (Required): • Dynamics 365 Fundamentals (MB-910) • Microsoft Power Platform + Dynamics 365 Core (MB-200) • Power Platform App Maker Associate (PL-100) • Dynamics 365 Customer Service Functional Consultant Associate (MB-230) • Power Platform Developer Associate (PL-400) Certifications (Preferred / In Progress): • Power Platform Functional Consultant Associate (PL-200) • Dynamics 365 + Power Platform Solution Architect Expert (PL-600) • MS Dynamics Fast Track recognized architect • Microsoft Most Valuable Professional (MVP) recognition Soft Skills: • Strong analytical and problem-solving ability • Excellent communication and interpersonal skills • Ability to lead and collaborate with cross-functional teams • Detail-oriented with strong organizational and project management skills Additional Beneficial Skills: • Experience with enterprise business solutions, particularly SAP projects • Knowledge of ITIL / ITSM practices and methodologies

Requirements