Job description

2 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Responsible for providing timely, effective user support that resolves the root causes of problems with primary focus on Production uptime. Efficient, effective coordination with vendors and consultants as required. Provides support for systems and functions not supported by Managed Service Provider: phones, printers, thin clients, computers tied to manufacturing equipment. Collect information from users about problem and lead user through diagnostic procedures to determine source of problem. Escalate to MSP when required. Provide Windows desktop support in-person and using remote control access for all company locations. Assist in the maintenance and administration of user workstations, laptops, printers, network equipment and wireless devices. Support Microsoft Office and any LOB applications. iPhone and other PDA setup and troubleshooting. Document work done in Help Desk tickets or email from initial request through request completion. Coordinate user problem resolution with other IT department staff as necessary. Develop and maintain system documentation regarding physical topology, equipment, environment and/or software. Create articles and procedures to answer Frequently Asked Questions and to document technical solutions. Other duties as assigned and work as a team with other departments within the companies. Occasional after-hours work required. Minimum Qualifications: 5 years' experience in desktop support, network administration. Organization of work for efficiency Ability to identify problems and formulate solutions Preferred Qualifications: AA or AS degree in Information Technology or Computer Science Certification in Network Administration Certification in Microsoft application support CompTIA A+, Network+ or Security+ FortiGate NSE4 Familiar with compliance programs; PCI, SOX, NIST Policy and procedure documentation Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Silicon Forest Electronics, a subsidiary of Impact Electronic Solutions by 2x Sign in to set job alerts for Information Technology System Administrator roles. Portland, OR $80,000.00-$95,000.00 3 weeks ago Portland, OR $85,000.00-$95,000.00 3 weeks ago Portland, OR $74,000.00-$105,000.00 16 hours ago Windows VMWare -Active Directory- W2 Role Active Directory / VMWare / Windows Admin Beaverton, OR $106,500.00-$159,750.00 1 month ago Portland, Oregon Metropolitan Area $113,955.00-$178,237.00 1 day ago Tualatin, OR $81,450.00-$135,750.00 6 days ago ENGAGING SALESPEOPLE WANTED (BENEFITS INCL.) (SE 82nd) Caregiver (DSP) - Kind, Humorous Woman (SE Portland) Occupational Therapy Assistant, Home Health, SE Portland area Fire Protection / Life Safety Systems Engineer Portland, OR $100,300.00-$156,775.00 2 weeks ago Volunteer: SE Portland Area: Volunteer Advocates Needed! Taco Bell Shift Leader - 4265 SE 182nd Avenue Taco Bell Team Member - 25123 SE Stark Street Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Silicon Forest Electronics, a subsidiary of Impact Electronic Solutions

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