Job description

RESPONSIBILITIES - Manage and set priorities for our Managed Service Provider (MSP) and internal network team - Liaise with our Managed Security Service Provider (MSSP) for cyber security related issues - Manages a team of direct reports through mentorship and professional development - In depth / hands-on knowledge of servers, firewalls, switches, building risers, wired, and wireless network protocols - Develop and maintain key indicators and alerts ensuring critical infrastructure services to meet service level agreements and availability time - Incorporate cybersecurity into our network and infrastructure operations, including application of patches, hot fixes, and upgrades on a regular and timely basis - Experience with the planning, design and the implementation of network enhancements and new capabilities - Architect a robust server, cloud, network, and wireless environment aligned with strategic business requirements. - Communicate network related issues, failures, and potential impact to hardware or software to superiors - Provide guidance on the architecture and design of networks supporting both Enterprise IT and OT devices - Support the implementation of IoT and PropTech solutions in a secure manner, with a focus on building systems and sustainability - Manage projects in an Agile Methodology ensuring timely delivery and documentation - Develop, schedule, test and communicate the IT Disaster Recovery plan and procedures - Incorporate cybersecurity best practices to all aspects of the network and infrastructure - Author and edit SOPs (Statements of Procedures) and system documentation and ensure they are properly updated to reflect current status or changes - Collaborate with the helpdesk, application, and cyber teams to support diverse business initiatives - Prioritizes work efforts to balance operational tasks, remediating technical debt, and long-term strategic initiatives. - Strike a balance between hands-on, management, and strategic thinking - Manage multiple projects simultaneously - Monitor daily backup operations, ensuring all data resiliency and availability - Lead a team culture of engagement, productivity, and accountability - Must be available to work occasional evenings and weekends as business needs require WHAT SUCCESS LOOKS LIKE - Maintain network stability and availability to support business initiatives - Successfully deliver projects on time and on budget - Implement system upgrades or replacement with minimized system down time or impact on users - Maintain a solid working knowledge of all ESRT technology systems - Investigate new technology and solutions to ensure ESRT is well positioned for growth - Configure computer hardware and software for optimal network communication and cybersecurity REQUIRED TECHNICAL SKILLS / ABILITIES - Microsoft Active Directory - Microsoft Azure Cloud - Server: Microsoft Windows Server 2025 / 2022 / 2019 and Linux - Microsoft Exchange 365 and e-mail gateway protocols - Microsoft Office 365 - Next Gen Firewalls, Switches, Routers, and VPN - Virtual Servers - File Storage systems and appliances - Cloud environments - Wireless infrastructure - Building risers and core infrastructure - Business continuity and backup Technologies - Telecommunication, ISP, VoIP communications, and video conferencing - Network protocols and topology (i.e. DSN, TCP/IP, VLAN, SAN) - Network monitoring tools - Mobile Device Management (MDM) for Apple and Android devices - Project Management Software - Identity Access Management (IAM) platforms - Privileged Access Management (PAM) platforms REQUIRED INTERPERSONAL SKILLS / ABILITIES - Ability to develop effective relationships with business users, technical staff and executive management - Strong organizational skills, ability to prioritize work, and meet deadlines in a fast-paced environment - Strong Vendor Management, Time Management, and Project Management skills - Ability to engage, lead, and develop a highly motivated and productive team - Excellent written and oral communication skills with a strong work ethic, hands-on, with a customer service mentality - Communicate with internal/external clients in a calm, polite, respectful, and professional manner - Display strong project management skills completing assignments in a timely fashion - Exhibit strong analytical, troubleshooting, and organization skills with an attention to detail - Able to work both independently, and as a member of a team environment - Keep abreast of current and new technology system advances and their potential application to address user business requirements EDUCATION & EXPERIENCE - 7 - 10 years of IT infrastructure and networking experience - Associate or Bachelor’s Degree in Computer Science or related field - Real Estate or Financial Services industry experience preferred - MCSE - Microsoft Certified Systems Engineer preferred PHYSICAL REQUIREMENTS - Prolonged periods of sitting at a desk and working on a computer - Must be able to lift up to 15 pounds at times WHAT YOU CAN EXPECT - At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors - - Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently - Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT - Dependable – you take a strong sense of ownership and accountability over your work - Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude - Curious – you consistently look for new ways to work smarter, not just harder - Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture - Positive – you possess a service-oriented attitude with excellent follow through BENEFITS - Competitive base salary and bonus - Health/Dental/Vision insurance - Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance - Voluntary Enhanced LTD Program - Voluntary Hospital, Accident, and Cancer Programs - 401(k) with 100% match up to 5% - Paid parental leave - Pre-tax transit accounts - Employee Assistance Program for emotional, financial, and legal support WELL-BEING - Generous paid time off - Flex remote work time - Flex Summer Fridays - Employee engagement programs - Volunteer time off - Continuing education - Complimentary Empire State Building Observatory access - Complimentary gym membership and other wellness benefits - Employee Discount Programs

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