Job description

Business Analyst with experience in Microsoft Dynamics 365 Candidate must reside in Richmond, VA - Please verify the candidate submitted is local to Richmond, VA. VDOT’s Business Integrated Solutions Division (BISD) is seeking a highly experienced Business Analyst with extensive experience in Microsoft Dynamics 365 to support the planning and execution of complex ERP projects. This BA will serve as a critical bridge between multiple business stakeholders and technical teams, ensuring that customer needs are clearly understood, documented, and delivered through both Agile and Waterfall methodologies. Key Responsibilities • Act as the voice of the customer, collaborating with stakeholders and IT teams to understand business processes, pain points, and goals. • Apply extensive experience with ERP systems and model-driven apps, especially D365 Finance & Supply Chain, to support requirement validation and solution delivery. • Facilitate workflow-heavy projects involving multiple roles, approval processes, and cross-functional interactions. • Support data mapping, data migration and data integration requirements across multiple systems and their databases • Conduct Root Cause Analysis to identify system gaps and recommend business or technical solutions. • Collaborate with developers and Power Platform teams to ensure model-driven apps meet business requirements and align with D365 architecture. • Perform QA testing and Support business in UAT testing. Required Skills & Experience • 10+ years of experience delivering business and data analysis artifacts with a customer-focused approach. • 5+ years supporting Microsoft Dynamics 365 ERP projects. • Proven experience supporting the development of model-driven apps using Microsoft Power Platform, including requirement gathering and validation. • Demonstrated experience with full lifecycle ERP implementations, including requirements gathering, configuration support, testing coordination, deployment, and post-go-live support. • Strong data analysis background, including SQL and organizational data management concepts.

Requirements