Integrated Customer Services Team Lead
Role: N/ACompany: VirtualVocations
Job description
A company is looking for an ICS Team Lead.Key ResponsibilitiesEnsure a safe work environment and model the company cultureAct as the first line of support for the ICS team and manage customer escalationsMonitor performance metrics and conduct quality assurance and training activitiesRequired Qualifications and Education3-5 years of experience in customer service and/or data entryExperience with telephone systems and data processingProficient in Microsoft Office applicationsAbility to work flexible hours, including evenings and weekendsBilingual in English/Spanish is a plus
Requirements
No explicit requirements were found for this role.
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Job Type
Fulltime role
Skills required
No particular skills mentioned.
Location
Cheyenne, Wyoming
Salary
No salary information was found.
Date Posted
May 22, 2025
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VirtualVocations
VirtualVocations is seeking an Integrated Customer Services Team Lead to oversee the ICS team and manage customer escalations. The role requires strong customer service experience and proficiency in Microsoft Office applications.
