Job description

Job Description: Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Job Responsibilities: This role is expected to be able to resolve the following technical issues with little or no assistance: • Workstation operating system issues of any kind. • Printer issues of any kind. • Standard business application (Office, etc.) issues of any kind. • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. • Server issues of any kind. • Basic and intermediate networking issues. • Escalation point for technicians. Job Characteristics: • Willing to work full-time on-site, either at the company office or client locations as required. • Experience with Windows and Mac OS troubleshooting. • Experience with Server 2016 through 2025. • Experience with VMWare and Hyper V Virtualization. • Experience supporting M365 and Azure. • Minimum of three years experience in IT Support or a similar role. • Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. • Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. • Experience with Managed Service Providers (MSPs) is highly desirable. • Active Server Certifications are preferred. • Valid driver's license and access to a vehicle for client visits. Job KPI's: • Utilization: The percentage of time that you are on the clock and billing time to client tickets. • CSAT: Scores filled out by clients using the rating system in tickets. • Quality Score: Assessments performed by the training and quality team. • First-touch closed: Each ticket that is completed with only one time entry contributes to this number. Compensation: • Pay rate ranges from $25.83/hour up to $30.85/hour and may vary by experience and location. Benefits: • Medical Insurance Plan. • Dental & Vision. • Life Insurance. • Disability Coverage. • Paid Time Off (starts at 15 days per year). • Maternity/Paternity Leave. • Paid US Holiday. • Retirement Plan. • Salary Advancement/Loan. • Health & Wellness Program. • Company-paid training and certification. • Supplemental Life Insurance (Employee-paid). • Supplemental Health Plans (Employee-paid).

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