Job description

We are seeking a motivated Junior Salesforce Administrator to join our dynamic Technology Operations team. This role is ideal for someone looking to grow their Salesforce skills while supporting a rapidly evolving platform. You will assist with user support, data integrity, system configuration, and training efforts under the guidance of senior team members. This position offers a strong foundation for long-term development in Salesforce administration, process automation, and cross-functional collaboration. Our Standards: Our overall standard is “service excellence”. Our goal is to provide the best service and knowledge experience to our firm and its associates. As such, our associates must display: • Ability to work and make decisions independently, with minimal supervision • Excellent written and verbal communication skills • Excellent client service skills • Comfortable with presenting to senior leaders • Superior attention to tasks, detail and follow-through • Excellent organizational and time-management skills; ability to react with appropriate levels of urgency to • situations and events that require quick response or turnaround • Ability to prioritize and manage multiple tasks, projects and assignments • Ability to adapt quickly and positively to change • Team player and collaborator • Must possess a will-do/can-do attitude • High standard of professionalism, ethics, confidentiality, and integrity Responsibilities: • Collaboration: Work with internal stakeholders across multiple departments to gather requirements and ensure Salesforce aligns with the business’ needs • Configuration: Perform basic Salesforce configuration tasks such as creating custom fields, flows and validation rules under the guidance of senior administrators • Data Management: Assist with data management via Extract, Transform, and Load (ETL) steps to ensure integrity and accuracy within Salesforce • Issue Resolution: Own the initial triage of issues (user, data, access, etc.) and escalate complex problems to senior administrators as needed. • Release Management Support: Assist with testing and validating change sets/new designs in sandbox environments • Reports and Dashboards: Build and maintain reports and dashboards to provide actionable insights for business stakeholders • Training and Documentation: Assist in creating user guides, training materials and documentation to support end-user adoption; lead individual and group training sessions with business stakeholders • User Support: Assist in managing user accounts, including creating, deactivating, and updating profiles, roles and permissions in Salesforce Education/Experience: • Bachelor’s degree in computer science, Information Systems/Technology, Business, Finance, or equivalent experience. • 1 - 2 years of Salesforce administration and/or development experience • Salesforce Administrator certification (ADM 201) or Business Analyst is a plus, but not required. Qualifications: • Motivated individual with strong analytical and problem-solving skills • Comfortable working in a fast environment with change and shifting priorities • Must have ability to work on multiple, time-critical projects simultaneously. • Excellent verbal and written communication required, including presentation of complex data in easily • understood ways and strong data visualization skills. • Ability to confidently interact at multiple levels in the organization and lead cross-departmental team • projects required. • Innovative, forward thinker and strong abilities in relationship management. Preferred Technical Qualifications: • Basic understanding of Salesforce configuration, including objects, fields, workflows, and security settings • Familiarity with data management tools (e.g., Data Loader) • Proficient with Microsoft Excel and basic knowledge of reporting tools • Experience with Salesforce Lightning • Basic knowledge of Salesforce integrations or third-party applications (e.g. AppExchange solutions) • Exposure to Agile or similar project management methodologies

Requirements