Job description

About us We are fast-paced and our goal is to help individuals obtain meaningful work, be paid fairly, and have fun in the process!. We are seeking a Technical Support Analyst who would like a growth path to systems administrator. Are you a skilled Technical Support Analyst ready to take the next step toward becoming a Systems Administrator? This role offers the opportunity to go beyond day-to-day troubleshooting and gain valuable experience with enterprise infrastructure, systems administration, and IT operations. You’ll provide advanced support to end users while also working alongside system engineers and administrators on projects that strengthen and grow our technology environment. What You’ll Do • Advanced Support & Troubleshooting Provide Level 2–3 Help Desk and deskside support for hardware, software, networking, and related systems. Take ownership of complex issues and see them through to resolution, collaborating with senior technical staff when needed. • Systems & Infrastructure Exposure Assist with planning, designing, installing, and upgrading computer systems. Gain hands-on experience supporting enterprise infrastructure, network, security, and database projects under the guidance of senior team members. • Knowledge Sharing & Documentation Help maintain and expand our Help Desk knowledge base. Contribute to procedure updates and ensure best practices are captured for team-wide use. • Compliance & Auditing Participate in software and hardware audits to ensure licensing compliance and produce audit reports. Maintain inventory and ensure adherence to IT policies and procedures. • User Training & Support Train and guide staff on the use of computer applications, systems, and devices. Build strong relationships by delivering clear, professional support with excellent customer service. • Operational Responsibilities Participate in monitoring, incident response, and on-call rotations. Assist with enterprise operations and maintenance activities, including after-hours system tests and continuity of operations support. • Team Collaboration Work closely with IT colleagues, vendors, and business users to ensure technology solutions meet organizational needs. Join meetings, committees, and trainings to broaden your knowledge and expand your skill set. What We’re Looking For • Proven experience in providing hands-on IT support with strong troubleshooting skills for PC hardware, software, mobile devices, and peripherals. • Solid understanding of IT fundamentals and eagerness to grow knowledge in enterprise infrastructure, systems administration, and security. • Strong organizational skills with the ability to manage multiple priorities while maintaining attention to detail. • Excellent communication skills to explain technical solutions to both technical and non-technical users. • Collaborative mindset and a professional approach to customer service, confidentiality, and teamwork. Required Skills & Qualifications • Bachelor’s degree in Computer Science, Information Systems, or a related field • 3–5+ years of experience in IT support or client services. Preferred Skills & Qualifications • Cisco or Microsoft certifications are a plus. • ITIL Foundations Certification required (or must be obtained within 6 months of hire). Must be able to pass a criminal background check as well as a drug test. Job Types: Full-time, Permanent Pay: $65,000.00 - $75,000.00 per year Benefits: • Dental insurance • Employee discount • Health insurance • Paid time off • Retirement plan • Tuition reimbursement • Vision insurance Application Question(s): • I verify that I don't require sponsorship now, or ever in the future, to work legally in the United States. Please answer yes or no. Ability to Commute: • Orlando, FL 32821 (Required) Work Location: In person

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