Job description

365 and Network Administrator Description: Ascend Nonprofit Solutions is seeking a highly skilled Microsoft 365 and Network Administrator to join our innovative 365 Administrative team. The position is primarily onsite with some hybrid flexibility. Ascend NPS provides IT strategy, design, management, and support for nonprofit organizations in the Carolinas. We are experiencing significant growth and need to augment our team with an individual who: • Possesses extensive experience in Microsoft 365 and Azure. • Desires to work in a collaborative team environment. • Is dedicated to the mission of serving others. • Has a passion for technology. • Maintains a high level of professionalism and accountability. Ascend NPS is deeply committed to the missions of our nonprofit partners and strives to deliver best-in-class service. Our IT department is a place where you can be part of something extraordinary, where your input is valued, and your voice is heard. You will help design and support tenants and networks for nonprofit organizations that provide a safety net for our community. For more information, please visit our website https://ascendnps.org . Responsibilities: Customer Service: • Build and maintain positive and supportive relationships with co-workers, nonprofit partners, and vendors. • Provide Tier 2/3 support for service tickets, including serving as an escalation point for Tier 1 service desk personnel. • Support the team by providing superior customer service. Network and System Administration: • Strategically maintain: • HIPAA-compliant 365 infrastructure for Ascend client agencies. (Well-rounded across Entra ID, Exchange, SharePoint, Defender, Teams, Intune) • Manage endpoint configuration and policies via RMM, Intune, and security tools • * On-premise switching and network infrastructure (Cisco Command Line, VLAN, SD-WAN). • Computer, server, and storage systems (VMware, Microsoft Servers). • Firewall, DMZ, and VPN systems (Cisco, SonicWALL, FortiGATE). • Phone, Voice, VOIP systems. System Design: • Assist in the Design, implementation, and management of network operations, including: • Hosted 365 environments for client agencies. • On-premise Windows Server environments. • On-premise VMware Server environments. • Co-Lead in the migration of clients to 365 tenants. System Security and Stability: • Maintain up-to-date and accurate system/network documentation. • Ensure appropriate backup of all systems. • Ensure appropriate monitoring of all systems. • Ensure systems are appropriately updated and patched. • Ensure network security systems compliance (IPS, AV, HIPAA, FERPA). Required Experience • 3+ years of relevant experience designing and supporting Microsoft 365 environments as an administrator. • Experience in designing and executing numerous (over 10 minimally) migrations to 365 from various sources. Source examples: On-premises Windows Server environments, Google Workspace environments, or other 365 tenants. • 2+ years of experience with basic network administration (Switch configuration, firewall policies, load balancing, wireless access points, etc.) • 2+ years of experience scripting with PowerShell and common OS command-line tools • 3+ years of relevant experience designing and supporting Microsoft Windows environments. • 3+ years of relevant experience designing and supporting virtual server environments. • Advanced knowledge of Windows servers, Active Directory, ADFS, GPOs in a Windows Server 2016+ environment. • Relevant certifications (Microsoft, CompTIA, CCNA, VCP, AWS, CISSP, CISM, etc.) • Valid Driver's License and automobile insurance, own transportation, and the ability to travel throughout the community. • US Citizen or active Green Card holder. Key Attributes and Skillsets of the Ideal Candidate: • Fully committed to the mission of Ascend NPS and the nonprofits served. • Energized by growth with experience helping organizations scale through technology. • Motivated to build and nurture relationships with nonprofit clients and co-workers, communicating clearly at both technical and non-technical levels. • Self-directed, innovative, organized, and flexible. • Dedicated to continual process improvement. • A team player who is equally energized by working directly with clients in the office and working remotely on systems. Benefits: Ascend NPS is committed to providing a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a good work/life balance. Benefits include: • Medical, Dental, Vision. • Health and Dependent Care Flexible Spending Accounts. • Retirement plans with match. • 20 days PTO and 11 paid holidays. • Life and Accidental DeathDismemberment (AD&D). • Voluntary Life and AD&D. • Short Term and Long-Term Disability Insurance. • Supplemental Benefit Offerings. • Fit4Work Wellness Program. • Employee Assistance Program. Ascend NPS is an equal opportunity employer. We provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, or veteran status. No calls, emails, or visits please. For immediate consideration, please formally apply online and provide a resume and cover letter. The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned. The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.

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