Job description

AG&E is an international structural engineering firm headquartered in Dallas, TX. Founded in 2004, AG&E has 8 offices across the US and one office in India. We are searching for a Network and Systems Administrator Level 1 to join our team in Dallas, TX. POSITION SUMMARY Reporting to the IT Director, the Network and System Administrator Level 1 to join our IT team. The ideal candidate will be motivated and detail-oriented, providing foundational support for network systems, hardware, and software, ensuring smooth and efficient operations. This entry-level role is perfect for individuals eager to grow their networking, system administration, and IT troubleshooting skills. Primary Responsibilities: • Manage software installation and updates to ensure applications remain secure, compatible, and up to date. • Configure and deploy new computers for fast and reliable onboarding. This will include shipping computers between studios. • Maintain accurate tracking of computer assets and software license usage to optimize resource allocation and ensure compliance across multiple studios. • Respond to and resolve trouble tickets efficiently, providing timely technical support and long-term solutions to recurring issues. • Maintain user lists and group accuracy across multiple applications, departments and studios. • Manage onboarding process for new users and employees exists across computer systems, networks, applications, departments and studios. Network Administration: • Monitor, maintain, and troubleshoot network performance and connectivity issues. • Assist in configuring and installing routers, switches, firewalls, and wireless access points. • Ensure the security of network systems by applying updates, patches, and monitoring tools. • Support users with VPN access, Wi-Fi issues, and other connectivity-related concerns. System Administration: • Provide support for Windows operating systems. • Manage user accounts, permissions, and passwords in Active Directory or similar systems. • Assist with setting up and maintaining servers, workstations, and peripheral devices. • Perform routine backups and system checks to ensure data integrity and disaster recovery readiness. Technical Support: • Serve as the first point of contact for technical issues via helpdesk systems, email, teams, or phone. • Diagnose and resolve hardware and software issues for end-users. • Document IT incidents, solutions, and processes to contribute to the knowledge base. • Train and support users in best practices for IT system usage. General IT Operations: • Assist in maintaining inventory of hardware, software, and IT supplies. • Collaborate with senior IT staff on larger-scale projects and implementations. • Stay updated on emerging technologies and recommend improvements to current systems. • Ensure compliance with IT policies, procedures, and security standards. MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) • Associate degree in Computer Science, Information Technology, or a related field (or equivalent experience). • Relevant certifications preferred (e.g., CompTIA Network+, CompTIA A+, Microsoft Certified: Fundamentals, or equivalent). Technical Skills • Basic understanding of TCP/IP, DNS, DHCP, and networking concepts. • Familiarity with Microsoft Azure Entra, AWS, Windows Server, Active Directory, and Group Policy. • Experience with common IT hardware (printers, desktops, laptops) and troubleshooting techniques. • Codeword Technician should be something you can tell me in an interview. • Basic knowledge of scripting languages like PowerShell or Bash is a plus. Skills • Strong analytical and problem-solving skills. • Ability to troubleshoot technical problems and implement solutions. • Excellent communication and customer service skills. • Ability to prioritize tasks and work independently or as part of a team. • Eagerness to learn and adapt in a fast-paced environment. BENEFITS OF JOINING AG&E • Competitive Salary • 2 Bonuses Per Year • Dental, Vision, Short-Term Disability, and Long-Term Disability benefits covered at no cost to the employee • 19 days of time off per year • 401(k) Match

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