Job description

Responsible for the effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure, both physical and virtual, in a Windows environment. Responsible for the installation, maintenance, configuration, and integrity of all new hardware, systems, and infrastructure software. Implements operating system enhancements that will improve the reliability and performance of the system. Recommends upgrades or enhancements that support the technical environment and meet TUHS business needs. Supports hosted client/end user environments such as Citrix. Monitors performance of all systems to ensure availability of data, applications, and computing resources. Provides assistance to project teams with technical issues and provides on-the-job training to junior staff. Provides Tier 3 technical support and 24x7 on-call services for supported environments. Develops and maintains appropriate documentation, including configuration and design documentation as well as maintenance, audit, and change management records. This position requires three days per week on site (Tuesday, Wednesday, Thursday) at Temple Health’s Women and Families campus. Education Bachelor's Degree: in Computer Science, Information Systems, or related field (Required) Combination of relevant education and experience may be considered in lieu of degree. Experience 5 Years experience with IT technical support (Required) 5 Years experience with IT infrastructure support (Required) 3 Years experience with Active Directory that includes designing, implementing and maintaining enterprise level Active Directory solutions (Highly Preferred) 1 Year experience working in a healthcare/ hospital environment (Preferred) License/Certifications CISSP - Cert Info Sys Security Prof (Preferred) MCITP - Microsoft Cert IT Professional (Preferred) MCSE - Microsoft Cert Solutions Exp (Preferred) _ Detailed Job Function Criteria: • Advanced level proficiency with Active Directory and MS Windows Server in a large-scale environment • Active Directory Engineering and administration • Group Policy Design and consolidation • Domain and Forest level upgrades • Develop PowerShell scripting for AD administration and automation • Familiarity with Azure AD • Advanced level proficiency with Virtualization environments and software, including automation methods • Advanced level proficiency with physical hardware installation, configuration and support in a multiple data center environment, including remote management • Advanced level proficiency with Server monitoring applications and concepts • Advanced level proficiency with Server configuration and update (patching) applications and methods • Advanced level proficiency in server security best practices, baselining, remediation • Analytical Skills

Requirements