Job description

JOB TITLE: Information Technology (it) Junior Systems Administrator FLSA Status: NON-EXEMPT General Statement Of Duties The Junior Systems Administrator provides timely and proficient support for Level 1 and Level 2 IT Help Desk issues, ensuring reliable and responsive assistance to all staff. This role involves supporting the IT Manager on infrastructure projects, maintaining IT systems, and documenting IT procedures. The Junior Systems Administrator demonstrates excellent customer service and empathy while handling technology-related questions and concerns, managing access to privileged accounts with high integrity. Additionally, the role requires participation in an after-hours support rotation and staying current with security standards and best practices. Supervision Received Works under the direction of the IT Manager. Supervision Exercised None. Job Description Examples of Duties: The following examples of duties are intended to be illustrative only and are not intended to be all inclusive. • Respond promptly to Level 1 and Level 2 IT Help Desk issues, providing support to staff on desktop and infrastructure-related concerns. • Proactively learn and support company IT infrastructure, including computers, servers, backups, networks, cloud, and security systems. • Assist the IT Manager on special infrastructure projects, contributing to the implementation and maintenance of IT initiatives. • Deliver excellent customer service by helping staff with technology-related questions, showing empathy and clear communication. • Maintain the integrity and security of privileged access accounts and handle confidential information responsibly. • Support the creation and upkeep of IT documentation, including a configuration management database and IT Help Desk procedures. • Stay knowledgeable of security standards and best practices to protect company systems. • Participate in an on-call rotation for after-hours support every other week. • Continuously develop skills in IT by pursuing certifications such as A+, Network+, Security+, and vendor-specific certifications like CCNA or Microsoft Azure. Physical And Environmental Standards Most work is performed indoors in a busy office environment with frequent noise and interruptions. Some work will include driving to each of the Community's facilities in all weather conditions—heat, wind, rain, snow, and cold. Strong situational awareness and adherence to safe driving practices are essential to ensure personal and public safety while working within a vehicle. The role requires the ability to frequently sit, walk, stand, climb, bend, kneel, stoop, reach, and lift, as well as push or pull. Upper body strength is necessary to lift/remove up to 50 pounds unassisted and up to 100 pounds with assistance. Candidates must be able to stand, walk, or move around for extended periods, up to 8 hours per shift. Manual dexterity is required for tasks such as typing, writing, using a calculator, and answering the phone. The ability to communicate effectively by talking and hearing via telephone and in person is essential. Vision requirements include both near and far acuity. Qualifications Required Knowledge, Skills & Abilities: Should have a solid foundation in IT support, particularly in handling Level 1 and Level 2 Help Desk issues, along with strong desktop support skills. Must have basic knowledge of core IT infrastructure components, including computers, servers, backups, networks, cloud environments, and security systems. Familiarity with security standards and best practices is essential, as is the ability to manage privileged accounts with integrity and handle confidential information responsibly. Strong customer service skills are also crucial for this role, as it involves assisting staff with technology-related questions and issues. Must be able to communicate technical information clearly and empathetically to users of varying technical abilities. Should have a proactive approach to learning and adapting to new systems and technologies, with a willingness to pursue certifications such as A+, Network+, Security+, and potentially vendor-specific credentials like CCNA or Microsoft Azure. Must possess a valid driver’s license, a clean motor vehicle record, and meet all HRCA driving policy standards, including pre-approval to drive from the HRCA insurance carrier. Must pass a pre-employment background check and drug screen. Benefits: Benefits for full time employees include Health Insurance, Telehealth, Life insurance, EAP (Employee Assistance Program), STD/LTD, Flex Plans, 401k plus company match, PTO options, Tuition Reimbursement, Employee Discounts (30%) for Programs and Events, Referral Program and Recreation Center usage. Education A formal degree in Information Technology, Computer Science, or a related field is beneficial but not required for this role. The position values foundational IT knowledge, which can also be demonstrated through industry-recognized certifications. Preferred certifications include CompTIA A+, Network+, and Security+. Candidates who are actively working toward vendor-specific certifications like CCNA or Microsoft Azure are also highly valued. Experience Candidates should have at least four years of experience in IT, with a minimum of one year specifically in IT Infrastructure Support. This includes handling Level 1 and Level 2 Help Desk tasks, where candidates assist users with desktop support and gain practical experience with company IT systems. Experience in customer service is also essential, as the role requires helping staff with technical issues while maintaining empathy and professionalism. A working knowledge of security best practices and the integrity to manage privileged accounts responsibly are also important for this position. Application Submittal Deadline: 10/10/2025 EOE

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