Job description

Key Responsibilities: • Engage with business stakeholders to gather requirements, understand challenges, and define desired outcomes. • Collaborate with IT teams to design and deliver solutions leveraging Dynamics 365 modules and the Power Platform. • Facilitate workshops and discussions to align business objectives with technical capabilities. • Provide expert guidance on best practices, roadmap planning, upgrades, governance, security, and compliance within the Dynamics 365 ecosystem. • Design and implement scalable and secure CRM architectures and integrations with Azure services, Power Platform, and external applications. • Develop custom solutions, workflows, applications, and reports using Power Platform tools. • Lead the delivery and rollout of new business applications and integrations across Microsoft and third-party products. • Create and maintain detailed solution documentation and architecture diagrams. • Mentor and support application SMEs, providing technical leadership across the team. • Manage incident resolution, problem tickets, and escalations in line with defined SLAs. • Partner with engineering and product delivery teams to ensure successful delivery of product and project requirements. • Support organizational change management and user adoption of Dynamics 365 and Power Platform solutions.

Requirements