Job description

pspan style="font-weight: bold;"ABOUT ENTERPRISE MANAGEMENT:/span/p pspanEnterprise Management is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.brbr/span/p pspanOur goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation./span/p pbr/p pspan style="font-weight: bold;"DISCLOSURES:/span/p pspanThe specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made./span/p pbr/p pspan style="font-weight: bold;"COMPANY WEBSITE:/spanspan /spanspana rel="noopener noreferrer" href="https://enterprisemanagement.org/"https://enterprisemanagement.org//a/spanspan /spanspanembr/em/span/p pspanspan style="font-weight: bold;"brCOMPANY PHONE NUMBER/span:/spanspan (667) 309-5345br/spanbrspanspan style="font-weight: bold;"HUMAN RESOURCES PHONE NUMBER/span:/spanspan (667) 309-5345 ext 10/span/p pbr/p pspanspan style="font-weight: bold;"POSITION TITLE/span:/spanspan Chief Operations Officerbrbr/span/p pspanspan style="font-weight: bold;"ALTERNATE TITLE(S)/span:/spanspan /spanspanSenior Operations Executive/span/p pspanbr/span/p pspanspan style="font-weight: bold;"COMPANY/span:/spanspan Enterprise Management Solutions, Inc. (in support of all customer companies under contract)brbr/span/p pspanspan style="font-weight: bold;"DIVISION/span:/spanspan Operationsbrbr/span/p pspanspan style="font-weight: bold;"DEPARTMENT/span:/spanspan brbr/span/p pspanspan style="font-weight: bold;"UNIT/span:/spanspan n/abrbr/span/p pspanspan style="font-weight: bold;"BENEFITS PACKAGE/span:/spanspan Paid time off; health, dental, and vision insurance reimbursement; professional development support./span/p pspanbrspan style="font-weight: bold;"WORK SCHEDULE/span:/spanspan Monday – Friday, 8:00 AM – 5:00 PM/span/p pspanbrspan style="font-weight: bold;"ACCOUNTABLE TO/span:/spanspan Chief Executive Officer (CEO)/span/p pspanbrspan style="font-weight: bold;"ACCOUNTABLE FOR/span:/spanspan /spanspanOversight of administrative operations, business continuity, organizational infrastructure, enterprise systems integration, compliance alignment (non-clinical), and interdepartmental performance across affiliated companiesbr/spanspan/spanspan/spanspanbr/span/p pspanspan style="font-weight: bold;"CLASSIFICATION/span:/spanspan W-2 employee; full-time hourlybrbr/span/p pspanspan style="font-weight: bold;"COMPENSATION RANGE/span:/spanspan Ranges between $40.00 per hour to $55.00 per hour, commensurate with experience and qualificationsbrbr/span/p pspanspan style="font-weight: bold;"ANTICIPATED TRAVEL/span:/spanspan /spanspanUp to 15% of the time (interoffice and site-based meetings)/span/p pbrspan style="font-weight: bold;"SUMMARY OF POSITION RESPONSIBILITIES:/span/p pspanThe Chief Operating Officer (COO) is a vital member of the executive leadership team, responsible for designing, implementing, and sustaining non-clinical operational systems that support the strategic goals of Enterprise Management Solutions and its affiliated entities. The COO provides executive oversight of operational workflows, regulatory readiness, administrative infrastructure, and strategic execution. While the CHRO, CFO, CMO, and CTO oversee respective specialized functions, the COO ensures coordination, cohesion, and accountability across these pillars, serving as the central operations architect of the enterprise.brbr/span/p pspanThe COO focuses on organizational excellence through the lens of performance improvement, risk mitigation, systems integration, operational scalability, and enterprise-wide compliance with licensing and administrative standards. The COO drives execution of the CEO’s strategic directives and ensures the operational backbone of each managed entity is stable, compliant, and growth-ready. The COO also oversees all company operations managers and ensures that Enterprise Management delivers all contracted operations services to affiliated entities, as outlined at /spanspana rel="noopener noreferrer"https://enterprisemgmtinc.com/ops-services/a/spanspan./span/p pbrspan style="font-weight: bold;"SCHEDULED DUTIES AND RESPONSIBILITIES:/span/p ul lispanTranslate the CEO’s strategic vision into operational processes, ensuring seamless execution across departments and companies/span/li lispanLead enterprise-wide operational initiatives including licensing, inspections, facility management, administrative SOPs, and cross-departmental coordination/span/li lispanServe as the primary executive responsible for back-office cohesion, system implementation, and interdepartmental performance/span/li lispanOversee administrative compliance with state and local regulations, including facility licensing (OHCQ, DHCD, local jurisdictions), business permits, incident management procedures, and internal controls/span/li lispanCollaborate with the CHRO on workforce implementation, ensuring operational infrastructure supports hiring, onboarding, training, and staff scheduling workflows/span/li lispanCollaborate with the CTO to deploy and optimize business technologies (HRIS, task systems, communications platforms, EHR integrations, etc.)/span/li lispanSupervise administrative leadership staff (directors, operations managers, coordinators) across service lines and locations, including direct oversight of all Operations Managers supporting customer companies/span/li lispanEnsure delivery and quality of all operational services offered by Enterprise Management, including facilities oversight, vendor coordination, procurement support, policy implementation, licensing preparation, logistics management, and administrative compliance (/spanspana rel="noopener noreferrer"https://enterprisemgmtinc.com/ops-services/a/spanspan)/span/li lispanMonitor departmental KPIs and implement process improvement plans where operational gaps exist/span/li lispanLead facility readiness protocols including site inspections, emergency preparedness, ADA compliance, and repair/maintenance coordination/span/li lispanGuide vendors and procurement systems for logistics, non-clinical inventory, and service contracts/span/li lispanDevelop and standardize operating procedures across customer companies to ensure quality, efficiency, and regulatory alignment/span/li lispanMaintain business continuity protocols and assist with crisis response and recovery strategies/span/li lispanPartner with CFO on operational budget planning related to facilities, vendors, logistics, and general administration/span/li lispanDraft internal policies, compliance documents, and guidance manuals related to operational systems/span/li lispanRepresent the organization in inter-agency planning efforts and executive-level meetings with government partners, contractors, or funders/span/li /ul pspan style="font-weight: bold;"CORPORATE OPERATIONS FOCUSED COMPLIANCE OFFICER DUTIES:br/span/p pbrspan style="font-weight: bold;"Overview:/span/p pThe Corporate Compliance Officer will possess the skills and experience necessary to identify potential issues within Operations. The Compliance Officer is responsible for developing, implementing, and monitoring the programs, policies, and practices that ensure compliance with federal, state, local, and accreditation standards.brbr/p pThe Compliance Officer is expected to remain up to date on laws and regulations that may affect the organization's policies and procedures. This position requires objectivity, independence from other agency departments, strong attention to detail, and familiarity with investigative protocols and formal reporting practices./p pbrspan style="font-weight: bold;"Accountability:/span/p pThe Corporate Compliance Officer shall be accountable to the CEO and/or Board of Directors.brbr/p pspan style="font-weight: bold;"Duties:/span/p pThe chief responsibilities of the Compliance Officer include planning, implementing, and monitoring the Corporate Compliance Program. This position is also responsible for coordinating internal and external compliance audit activities and ensuring consistent communication of expectations and results./p pbrspan style="font-weight: bold;"The Corporate Compliance Officer will:/span/p ul liOversee and monitor the implementation of the Corporate Compliance Program/li liConduct corporate compliance risk assessments/li liReport regularly to the CEO and/or Board of Directors on compliance program progress and assist with developing improvement plans/li liPeriodically revise and update the Compliance Program as needed/li liReview and evaluate Standards of Conduct Statements/li liDevelop and implement a Compliance Training Plan for all staff/li liAssist the CEO with internal compliance review and monitoring activities/li liInvestigate complaints and coordinate appropriate action plans with affected departments/li liDevelop policies and practices that encourage staff to report suspected fraud or impropriety without fear of retaliation/li liClearly communicate the objectives of the Compliance Program and track accomplishments/li liAccess and review records related to compliance monitoring activities and document findings/li liMaintain a communication log for compliance-related inquiries and reports/li liCompile reports of calls received, investigations conducted, findings made, recommendations issued, actions taken, and progress achieved/li liEstablish and communicate available reporting procedures and modes (e.g., email, online reporting tools, voice mail, suggestion box)/li liConduct periodic interviews with internal and external stakeholders/li liAnalyze program and service utilization patterns for irregularities/li liConduct unannounced mock surveys, audits, inspections, and investigations to assess staff readiness and identify areas for corrective action/li liReevaluate previously identified deficiencies to confirm implementation of improvements/li liPresent written compliance evaluations and reports to the Compliance Committee, CEO, and/or Board of Directors at least annually/li /ul pbr/p pspan style="font-weight: bold;"UNSCHEDULED DUTIES AND RESPONSIBILITIES:/span/p ul lispanAct as executive point of contact during organizational disruptions, restructuring periods, or transitional leadership phases/span/li lispanRespond to escalations involving operational bottlenecks, compliance risk, or service disruption/span/li lispanServe as Acting CEO in the absence of the Chief Executive Officer, ensuring business continuity and high-level oversight/span/li lispanContribute to leadership development planning, mentoring mid-level administrators, and strengthening succession pipelines/span/li lispanRepresent the CEO in workgroups, stakeholder meetings, or system launches as designated/span/li lispanLead time-bound initiatives such as new site openings, software rollouts, or regulatory reform implementation/span/li /ul pspan style="font-weight: bold;"PHYSICAL DEMANDS:/span/p ul lispanProlonged periods sitting at a desk and working on a computer/span/li lispanOccasional lifting up to 25 pounds/span/li lispanFrequent meetings via video or phone; occasional in-person site visits/span/li /ul pspan style="font-weight: bold;"WORKING CONDITIONS:/span/p ul lispanHybrid/span/li lispanOffice-based, with travel between program sites as neededbr/span/li lispanCross-functional collaboration with high-level staff across all departments/span/li lispanHigh-paced, deadline-driven, and strategically focused/span/li /ul pspan style="font-weight: bold;"COMPETENCIES AND SKILLS:/span/p ul lispanVisionary operational leadership with demonstrated success in managing enterprise-scale infrastructure/span/li lispanAbility to balance strategic oversight with hands-on execution/span/li lispanDeep understanding of state/federal licensing requirements, facility operations, and administrative compliance/span/li lispanExcellent systems thinker with strong project management experience/span/li lispanHigh-level written and verbal communication skills with professional presentation ability/span/li lispanSkilled in developing SOPs, conducting root cause analysis, and building cross-functional workgroups/span/li lispanAdvanced skills in Microsoft 365, Smartsheet, SharePoint, EHR systems, or equivalent enterprise platforms/span/li lispanExperience integrating administrative operations across multiple service lines (e.g., healthcare, housing, food service)/span/li /ul pspan style="font-weight: bold;"LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:/span/p ul lispanMaster’s degree in Public Administration, Business Management, Healthcare Administration, or related field (required)/span/li lispan8–10 years of progressively responsible leadership experience, with at least 5 years in executive operational roles/span/li lispanExperience overseeing multi-site operations and administrative systems across diverse industries/span/li lispanDemonstrated knowledge of Maryland-specific regulatory agencies and compliance frameworks (e.g., OHCQ, DHCD, CARF, COMAR)/span/li lispanExperience in shared services environments or supporting multi-entity organizations preferred/span/li lispanStrong record of successfully leading systems change, organizational growth, or quality improvement initiatives/span/li /ul pspan style="font-weight: bold;"ABOUT ENTERPRISE MANAGEMENT:/span/p pspanEnterprise Management is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.brbr/span/p pspanOur goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation./span/p pbr/p pspan style="font-weight: bold;"DISCLOSURES:/span/p pspanThe specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made./span/p pbr/p pspan style="font-weight: bold;"COMPANY WEBSITE:/spanspan /spanspana rel="noopener noreferrer" href="https://enterprisemanagement.org/"https://enterprisemanagement.org//a/spanspan /spanspanembr/em/span/p pspanspan style="font-weight: bold;"brCOMPANY PHONE NUMBER/span:/spanspan (667) 309-5345br/spanbrspanspan style="font-weight: bold;"HUMAN RESOURCES PHONE NUMBER/span:/spanspan (667) 309-5345 ext 10/span/p pbr/p pspanspan style="font-weight: bold;"POSITION TITLE/span:/spanspan Chief Operations Officerbrbr/span/p pspanspan style="font-weight: bold;"ALTERNATE TITLE(S)/span:/spanspan /spanspanSenior Operations Executive/span/p pspanbr/span/p pspanspan style="font-weight: bold;"COMPANY/span:/spanspan Enterprise Management Solutions, Inc. (in support of all customer companies under contract)brbr/span/p pspanspan style="font-weight: bold;"DIVISION/span:/spanspan Operationsbrbr/span/p pspanspan style="font-weight: bold;"DEPARTMENT/span:/spanspan brbr/span/p pspanspan style="font-weight: bold;"UNIT/span:/spanspan n/abrbr/span/p pspanspan style="font-weight: bold;"BENEFITS PACKAGE/span:/spanspan Paid time off; health, dental, and vision insurance reimbursement; professional development support./span/p pspanbrspan style="font-weight: bold;"WORK SCHEDULE/span:/spanspan Monday – Friday, 8:00 AM – 5:00 PM/span/p pspanbrspan style="font-weight: bold;"ACCOUNTABLE TO/span:/spanspan Chief Executive Officer (CEO)/span/p pspanbrspan style="font-weight: bold;"ACCOUNTABLE FOR/span:/spanspan /spanspanOversight of administrative operations, business continuity, organizational infrastructure, enterprise systems integration, compliance alignment (non-clinical), and interdepartmental performance across affiliated companiesbr/spanspan/spanspan/spanspanbr/span/p pspanspan style="font-weight: bold;"CLASSIFICATION/span:/spanspan W-2 employee; full-time hourlybrbr/span/p pspanspan style="font-weight: bold;"COMPENSATION RANGE/span:/spanspan Ranges between $40.00 per hour to $55.00 per hour, commensurate with experience and qualificationsbrbr/span/p pspanspan style="font-weight: bold;"ANTICIPATED TRAVEL/span:/spanspan /spanspanUp to 15% of the time (interoffice and site-based meetings)/span/p pbrspan style="font-weight: bold;"SUMMARY OF POSITION RESPONSIBILITIES:/span/p pspanThe Chief Operating Officer (COO) is a vital member of the executive leadership team, responsible for designing, implementing, and sustaining non-clinical operational systems that support the strategic goals of Enterprise Management Solutions and its affiliated entities. The COO provides executive oversight of operational workflows, regulatory readiness, administrative infrastructure, and strategic execution. While the CHRO, CFO, CMO, and CTO oversee respective specialized functions, the COO ensures coordination, cohesion, and accountability across these pillars, serving as the central operations architect of the enterprise.brbr/span/p pspanThe COO focuses on organizational excellence through the lens of performance improvement, risk mitigation, systems integration, operational scalability, and enterprise-wide compliance with licensing and administrative standards. The COO drives execution of the CEO’s strategic directives and ensures the operational backbone of each managed entity is stable, compliant, and growth-ready. The COO also oversees all company operations managers and ensures that Enterprise Management delivers all contracted operations services to affiliated entities, as outlined at /spanspana rel="noopener noreferrer"https://enterprisemgmtinc.com/ops-services/a/spanspan./span/p pbrspan style="font-weight: bold;"SCHEDULED DUTIES AND RESPONSIBILITIES:/span/p ul lispanTranslate the CEO’s strategic vision into operational processes, ensuring seamless execution across departments and companies/span/li lispanLead enterprise-wide operational initiatives including licensing, inspections, facility management, administrative SOPs, and cross-departmental coordination/span/li lispanServe as the primary executive responsible for back-office cohesion, system implementation, and interdepartmental performance/span/li lispanOversee administrative compliance with state and local regulations, including facility licensing (OHCQ, DHCD, local jurisdictions), business permits, incident management procedures, and internal controls/span/li lispanCollaborate with the CHRO on workforce implementation, ensuring operational infrastructure supports hiring, onboarding, training, and staff scheduling workflows/span/li lispanCollaborate with the CTO to deploy and optimize business technologies (HRIS, task systems, communications platforms, EHR integrations, etc.)/span/li lispanSupervise administrative leadership staff (directors, operations managers, coordinators) across service lines and locations, including direct oversight of all Operations Managers supporting customer companies/span/li lispanEnsure delivery and quality of all operational services offered by Enterprise Management, including facilities oversight, vendor coordination, procurement support, policy implementation, licensing preparation, logistics management, and administrative compliance (/spanspana rel="noopener noreferrer"https://enterprisemgmtinc.com/ops-services/a/spanspan)/span/li lispanMonitor departmental KPIs and implement process improvement plans where operational gaps exist/span/li lispanLead facility readiness protocols including site inspections, emergency preparedness, ADA compliance, and repair/maintenance coordination/span/li lispanGuide vendors and procurement systems for logistics, non-clinical inventory, and service contracts/span/li lispanDevelop and standardize operating procedures across customer companies to ensure quality, efficiency, and regulatory alignment/span/li lispanMaintain business continuity protocols and assist with crisis response and recovery strategies/span/li lispanPartner with CFO on operational budget planning related to facilities, vendors, logistics, and general administration/span/li lispanDraft internal policies, compliance documents, and guidance manuals related to operational systems/span/li lispanRepresent the organization in inter-agency planning efforts and executive-level meetings with government partners, contractors, or funders/span/li /ul pspan style="font-weight: bold;"CORPORATE OPERATIONS FOCUSED COMPLIANCE OFFICER DUTIES:br/span/p pbrspan style="font-weight: bold;"Overview:/span/p pThe Corporate Compliance Officer will possess the skills and experience necessary to identify potential issues within Operations. The Compliance Officer is responsible for developing, implementing, and monitoring the programs, policies, and practices that ensure compliance with federal, state, local, and accreditation standards.brbr/p pThe Compliance Officer is expected to remain up to date on laws and regulations that may affect the organization's policies and procedures. This position requires objectivity, independence from other agency departments, strong attention to detail, and familiarity with investigative protocols and formal reporting practices./p pbrspan style="font-weight: bold;"Accountability:/span/p pThe Corporate Compliance Officer shall be accountable to the CEO and/or Board of Directors.brbr/p pspan style="font-weight: bold;"Duties:/span/p pThe chief responsibilities of the Compliance Officer include planning, implementing, and monitoring the Corporate Compliance Program. This position is also responsible for coordinating internal and external compliance audit activities and ensuring consistent communication of expectations and results./p pbrspan style="font-weight: bold;"The Corporate Compliance Officer will:/span/p ul liOversee and monitor the implementation of the Corporate Compliance Program/li liConduct corporate compliance risk assessments/li liReport regularly to the CEO and/or Board of Directors on compliance program progress and assist with developing improvement plans/li liPeriodically revise and update the Compliance Program as needed/li liReview and evaluate Standards of Conduct Statements/li liDevelop and implement a Compliance Training Plan for all staff/li liAssist the CEO with internal compliance review and monitoring activities/li liInvestigate complaints and coordinate appropriate action plans with affected departments/li liDevelop policies and practices that encourage staff to report suspected fraud or impropriety without fear of retaliation/li liClearly communicate the objectives of the Compliance Program and track accomplishments/li liAccess and review records related to compliance monitoring activities and document findings/li liMaintain a communication log for compliance-related inquiries and reports/li liCompile reports of calls received, investigations conducted, findings made, recommendations issued, actions taken, and progress achieved/li liEstablish and communicate available reporting procedures and modes (e.g., email, online reporting tools, voice mail, suggestion box)/li liConduct periodic interviews with internal and external stakeholders/li liAnalyze program and service utilization patterns for irregularities/li liConduct unannounced mock surveys, audits, inspections, and investigations to assess staff readiness and identify areas for corrective action/li liReevaluate previously identified deficiencies to confirm implementation of improvements/li liPresent written compliance evaluations and reports to the Compliance Committee, CEO, and/or Board of Directors at least annually/li /ul pbr/p pspan style="font-weight: bold;"UNSCHEDULED DUTIES AND RESPONSIBILITIES:/span/p ul lispanAct as executive point of contact during organizational disruptions, restructuring periods, or transitional leadership phases/span/li lispanRespond to escalations involving operational bottlenecks, compliance risk, or service disruption/span/li lispanServe as Acting CEO in the absence of the Chief Executive Officer, ensuring business continuity and high-level oversight/span/li lispanContribute to leadership development planning, mentoring mid-level administrators, and strengthening succession pipelines/span/li lispanRepresent the CEO in workgroups, stakeholder meetings, or system launches as designated/span/li lispanLead time-bound initiatives such as new site openings, software rollouts, or regulatory reform implementation/span/li /ul pspan style="font-weight: bold;"PHYSICAL DEMANDS:/span/p ul lispanProlonged periods sitting at a desk and working on a computer/span/li lispanOccasional lifting up to 25 pounds/span/li lispanFrequent meetings via video or phone; occasional in-person site visits/span/li /ul pspan style="font-weight: bold;"WORKING CONDITIONS:/span/p ul lispanHybrid/span/li lispanOffice-based, with travel between program sites as neededbr/span/li lispanCross-functional collaboration with high-level staff across all departments/span/li lispanHigh-paced, deadline-driven, and strategically focused/span/li /ul pspan style="font-weight: bold;"COMPETENCIES AND SKILLS:/span/p ul lispanVisionary operational leadership with demonstrated success in managing enterprise-scale infrastructure/span/li lispanAbility to balance strategic oversight with hands-on execution/span/li lispanDeep understanding of state/federal licensing requirements, facility operations, and administrative compliance/span/li lispanExcellent systems thinker with strong project management experience/span/li lispanHigh-level written and verbal communication skills with professional presentation ability/span/li lispanSkilled in developing SOPs, conducting root cause analysis, and building cross-functional workgroups/span/li lispanAdvanced skills in Microsoft 365, Smartsheet, SharePoint, EHR systems, or equivalent enterprise platforms/span/li lispanExperience integrating administrative operations across multiple service lines (e.g., healthcare, housing, food service)/span/li /ul pspan style="font-weight: bold;"LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:/span/p ul lispanMaster’s degree in Public Administration, Business Management, Healthcare Administration, or related field (required)/span/li lispan8–10 years of progressively responsible leadership experience, with at least 5 years in executive operational roles/span/li lispanExperience overseeing multi-site operations and administrative systems across diverse industries/span/li lispanDemonstrated knowledge of Maryland-specific regulatory agencies and compliance frameworks (e.g., OHCQ, DHCD, CARF, COMAR)/span/li lispanExperience in shared services environments or supporting multi-entity organizations preferred/span/li lispanStrong record of successfully leading systems change, organizational growth, or quality improvement initiatives/span/li /ul

Requirements