Job description

Title: Course/Training Administrator Location: Indianapolis, IN 46225 Shift: 8am-5pm Mon-Fri Duration: 6+months Contract to Hire Anticipated Start Date: ASAP Job Type: Contract (40 hrs. a week) Pay Range: $19hr-$20/hr Summary: Provide learning administrative services to support client training needs, including onsite class and training facility support, and oversight and implementation of courses and curriculum as assigned. Primary Duties and Responsibilities: • Responsible for physical set up of onsite/offsite rooms, including configuring tables, setting materials, and equipment setup • Collect and return materials to storage after class • Ensure facility is prepped with quality and client standards are maintained • Troubleshoot audio visual equipment issues in training rooms • Maintain course/curriculum information within Learning Management System (LMS) • Provide onsite point of contact for course owners and class participants for service support • Manage event activities including class adds, class cancellations, advertising, enrollments, confirmations, waitlists, facilities scheduling, class close out activities, and reporting • Enroll students and maintain course rosters for all scheduled courses • Enter student attendance records into computer database and provide appropriate reports on attendance to supervisor and/or client • Maintain and record class evaluation information • Perform data entry support as it relates to learning administration as needed • Ensure client standard operating procedures, processes and service level agreements are maintained • Identify and trouble shoot discrepancies • Filing of paper training history records at the site • Perform client requested tasks • Escalate service issues to Manager for resolution Qualifications: • Entry level for Bachelor’s degree or 2 years of successful working experience in: • A learning organization • Training administration (preferred but not required) • Customer service • Knowledge of and experience with learning management systems (preferred but not required) • Experience in Microsoft Office suite • Team-oriented but self-motivated and able to work with minimal supervision • Demonstrated attention to detail, strong quality focus, and well organized • Successful prioritization of work requirements and multitasking, as necessary • Analytical and problem solving skills • Client focused to build and maintain professional working relationships • Ability to remain flexible and adaptable to constant change • Effective oral and written communication skills with clients, leadership and team members Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.

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