Job description

TS/SCI with Full Scope Poly required Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. Duties and Responsibilities • Responds to incident tickets in a 24x7 operational environment to meet SLA objectives. • Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools. • Reviews system logs to identify and mitigate system issues. • Leverage knowledge base to help troubleshoot, identify and resolve systems issues. • Update knowledge base troubleshooting guides and lessons learned as required. • Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases. • Document system issues resulting in system outages and coordinate change though change management process. • Support collaboration across operations, development teams and external partners. • Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues. • Monitor solution performance according to client specification and SLAs, escalate as needed. • Other supporting duties, as directed. • Willingness to work overtime and varying hours as required. Minimum Qualifications • BS in Computer Science or other technical discipline is preferred. • 1-2 years of operations experience providing application infrastructure support; 1 year performing system administrator support Clearance Requirement • TS/SCI with Full Scope Poly required. • FBI CJIS Investigation required Other Job Specific Skills • Experience with system administration support tools such as Windows/Linux • Experience supporting a 24x7 cloud based environment. • Strong interpersonal skills • Strong oral and written communication skills • Experience in supporting Cloud based environment and tools such as Azure/AWS • Experience analyzing, troubleshooting, and providing solutions for technical issues • Ability to problem solve and collaborate with team members • Strong organizational and multi-tasking skills • Strong in technical communications with both technical and non-technical peers • Able to maintain professionalism under pressure • Strong customer focus

Requirements